prepaid yearly subscription to family account

[sdf-jhg]

Plan

Free/Premium

Country

 
My Question or Issue

•  I have prepaid for a year subscription for $99 which gave me 2 months for free. My year isnt up yet and I would like to switch to a family account. I am wondering if I still get my 2 months for free or where does that go?

[Billy-J]

Hey @sdf-jhg, and welcome to the community.

Hope you're doing great!

When you cancel your current subscription, you'll still have access to your Premium content until the subscription end date. In your case, once that year of Premium is over, that is when you'll be reverted to the free ad-supported version.

If you want to switch to Premium for Family while on your current plan, you'll be able to subscribe right away, but you'll be charged on a specific date.

In terms of the 2 months free, I'm unsure of that offer, if you could explain further, I'd be happy to help out.

Have a nice day 🙂

[sdf-jhg]

Thank you for replying!

I got an email last year saying if I pay up front for 12 months, the cost will be $99 instead of $119.88, meaning by paying for a whole year up front I got 2 months for free. The 12 months I paid for up front is done on Dec 18 of this year so I still have 3 months of Premium that are already paid for! The hubby wants to switch over to Spotify so it makes sense for us to have a family account. I am wondering how it would work by switching to a family account right now instead of waiting until Dec 18 to do so.

[Billy-J]

@sdf-jhg,

Thanks for the clarification 🙂

You should be able to start the Premium for Family plan, but your subsription end date would be moved forward because of the price difference of regular Premium and Premium for Family.

You can learn more about Premium for Family by checking out this support article.

Have a nice day!

[sdf-jhg]

Okay, that sounds good! We will try it and I will check back with another reply to say what happened once I have the info. For anyone else reading and wondering the same thing.

Thanks again for your advice it's much appreciated 🙂

[Billy-J]

@sdf-jhg,

You're welcome, I'm happy I was able to help out. You can always reach back out here and let me know how things come along. I'll always be happy to help.

If this reply helped you out, make sure to mark it as the solution. This way, other users who might be facing this issue can come into this thread and see the solution too 🙂

Have a nice day!