"Payment Failed" With No Solution?

[sppullamma]

Plan

Free/Premium (trying to get premium)

Country

 USA

Device

(iPhone 8, PC)

Operating System

(iOS 10, Windows 10,etc.)

My Question or Issue

 Hi. I've been trying to get the deal for Spotify Premium for $0.99, and it always says, "Payment failed. Try again, or use a different payment method." I've tried using 4 different cards (which all have sufficient funds), and it says that the payement failed for every single one. I even went so far as to using a different computer, tried with all 4 cards, and it still said that the payment failed for every single one. I attached an image of the message it displays telling me that my payment failed. I want to get the deal for $0.99 before it ends. Please get back to me soon. Thank you. 

[SergioDavid]

Hey @sppullamma, welcome to the Community!

Sorry to hear you're having trouble paying for Premium. Do you have the same issue if you sign up using an incognito window?

Also, make sure your payment card meets these requirements. If you're unsure, you can reach out to your bank.

Let us know how it goes.

[Stem2]

Hello, i have the exact same problem. My card meets teh requirements and it happens in incognito mode too.

According my bank, it may be because you do not use the 3D secure protocol and/or you do not accept Visa Debit (yet). Are you in at least one of these cases ?

[Kiril]

Hey @Stem2,

Thanks for reaching out on the Community!

We can confirm that we accept debit cards from both MasterCard and Visa, so there should be no issue with using a debit card from either of those brands. We also do not require the payment to go through 3D secure authentication. If your card only allows for purchases where 3D secure is mandatory, this indeed could be the reason for the difficulties paying. In that case we'd recommend trying out a different payment method available to you.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.