Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!!
Also, the churn rate of tunes is slow, and while all my tunes are banging, one or two have appeared every day and I need a refresh.
Hi there folks,
Thanks for reaching out in the Community for answers.
You shouldn't be hearing ads in your music on any playlist if you're on a Premium account, but podcasts hosts can choose to include ads in their episodes.
Could you let us know if you're hearing ads only when a podcast is queued up or playing or also in-between songs.
We'll be on the lookout for your replies 🙂
Hey there @cheekydollar and @eddhall,
Thank you for your replies in this thread.
Can you try to log out and then back in to see if that does that trick?
If not - can you provide us a screen recording? This will help us understand more directly what's going on from your end.
We'll keep an eye out for your replies.
Cheers!
I'm also receiving adverts in my Daily Drive as a premium customer.
How can I remove these?
Hey there folks,
Thank you for your replies in this thread.
Can you provide us a screen recording so that we can have a closer look directly from your end?
We'll keep an eye out for your replies.
Take care!
Hey there @CloudPink,
Thank you for your reply and video.
This is expected behavior. We advertise that a Premium user can listen to music without ad interruptions, which is one of the key benefits of a Premium subscription.
Spotify however gives the podcast hosts the option to choose if they would like to have a dynamic ad slot in their podcast.
You can find more info on this here. We understand that many of the creators that you're listening to seem to be using that option but that is not something Spotify can control - it's up to the individual podcast owners if they choose to have that type of ad in their content.
We hope this information was helpful. If you have any questions we're always one reply away.
Take care!
So there are meant to be adds in the daily drive? I’ve had adverts over a minute, it’s annoying and I am paying for a ad free service.
I like the daily drive format but I find the ads embedded in the talking segments very off putting and in bad taste. Spotify clearly is showing very little respect towards its paying customers here. I am getting ads in content specifically produced by Spotify with the label "Spotify Original", so it's clearly not just a choice left to content producers. Quite shameful.
What about you make a daily drive playlist without?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…