[Android] Offline Library Issues

[EighteenPlus]

Plan

Premium

Device

(Samsung S22 Ultra)

My Question or Issue

Downloaded songs are not playing offline if they have the tag "Video". Most of my playlists are now halved due to this. I just want to play music when I'm outside without any internet connection like before. There is no option for "Audio only" for music downloads.

[Dessi]

Hi there @EighteenPlus,

Thanks for reaching out and welcome to the Spotify Community!

I tried to reproduce this behavior on my end, but wasn't able to, so let's try to troubleshoot it. Do you get an error message when trying to play these songs or are they just not playing? I'd recommend starting off with a clean reinstall of the app to make sure you're running the latest version and to remove any damaged cache that might be causing this. Just keep in mind that your offline music gets removed after a reinstall, so you'll need to download it again afterwards. 

Another thing you can try is logging out and back in a couple of times in a row to make sure everything's synced. Also, it'd be great if you can try downloading the same songs on another device to see if the same thing happens and to check if this is device-related. 

Keep us posted.