Blank Library

[theodosiaprevost]

My Question or Issue

My library is completely empty except for "Liked Songs" and "Your Episodes." My playlists are all missing, even if I search for them in the 'My Library' searchbar. (They are not missing in the app.) They don't appear when I uncheck the "playlists" filter either.

I have limited space on my laptop and since the new library sidebar update, the app doesn't offer me anything that the browser player doesn't. (Or didn't, because I guess the app at least offers me access to my own music.) I want to uninstall the app and just use the browser player but it doesn't seem to be functional.

Plan

Premium

Country

Ireland

Device

Laptop

Operating System

Windows 10,etc.

[AlejaR]

Hey @theodosiaprevost,

Thanks for posting in the Community and welcome.

If you haven't yet, we recommend you to start off with a clean reinstall of the Spotify app on your device. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, would you mind sending us the exact Spotify version you're running on your computer? 

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details. We'd suggest checking for any pending updates on your computer. To do it, you can go to Settings> Update & Security> Windows updates> Check for updates.

 Keep us in the loop!

[theodosiaprevost]

Hi, I don't mean to be rude but I feel as though you didn't even glance at my post before sharing this copy-and-pasted response. I'm not talking about the desktop app. I'm talking about the Spotify player in my internet browser.

[AlejaR]

Hey @theodosiaprevost,

Thanks for your reply.

We didn't mean to make the last reply a copy-paste response. We usually cover some initial troubleshooting that, in most cases, can solve some inconveniences. Apologies for the confusion.

Since you mentioned this is happening on your web player and not on the desktop app, would you mind sharing with us the web browser you're using? Did you notice if this is happening if you open your account on a different web browser?

We'd recommend checking if the browser you use on a daily basis is up-to-date. Did you notice if this was happening on another computer/laptop? It’d be awesome if you could check. You can ask for the computer of a relative or a friend to open your account and check.

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.
 

Keep us in the loop!