Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cambié de banco para pagar Spotify y perdí mis listas (biblioteca)

Cambié de banco para pagar Spotify y perdí mis listas (biblioteca)

Tengo pPremiun para dos. Cambié ayer de banco para que me cobren la aplicación y perdí mis listas de canciones, encima aparece propagandas
Reply
1 Reply

Hello there,

 

Thanks for reaching out and welcome aboard! Hope you don’t mind us responding in English, as this is the official language of the Community. From what you've described, it would seem that you have logged into the incorrect account. Be sure to double check your username and email address and use the one that you have previously used to access your Premium account. For more detailed steps to try, check out this article

 

Hope this clears things up.
 

JoanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts