Can't pick songs to play when "Liked Songs" is on "Smart Shuffle".

[BDub]

My Question or Issue

Is anyone else unable to pick songs when Liked Songs is on "Smart Shuffle".  I can only press play for my Liked Songs to play in that mode.  Any information or help will be appreciated.

[Eni]

Hey there @BDub, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, is this happening across devices or only on a specific one? Also, does this happen with any network? 

If so, we'd recommend logging out and then logging back in to your account twice in a row. We know this sounds odd, but it'll trigger a sync between your account and device. 

If that doesn't do the trick, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. 

Let us know how it goes.

[tvanpelt]

I used to be able to open up my Liked Songs playlist and have Smart Shuffle enabled and click on the first song I want to listen to before letting Smart Shuffle do it's thing. But now I have to disable Smart Shuffle every time then choose my song and re enable Smart Shuffle.

[Ivelina]

Hey @tvanpelt,

Thanks for taking the time to post this thread!

Would you mind sharing some more info on what exactly you're experiencing? Does the selected song not start playing if Smart Shuffle is enabled and instead another one is played? Do you notice the same behavior in other playlists and not only in Liked Songs?

It'd be great if you could also let us know what troubleshooting steps you've tried so far. If you've not done this already, I recommend logging out > back in twice in a row to resync the account and device. Also, a clean reinstall often helps resolve different performance issues. 

If the same thing continues to happen, feel free to send us a Video recording so we can check this out. You can share it via the Insert Video option in the post editor or upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout for your response 🙂