Can't play my favourites library

[butcherro]

Plan

Premium

Country

Poland

Device

Android, Windows App, web player, chromecast

Operating System

Android 11, Windows 10

My Question or Issue

All my devices can't play my favourites library. I can choose every album, every playlist and it plays on every device, but favourites don't.

[Dian]

Hey @butcherro,

Thanks for posting in the Community.

This is an interesting experience you're describing. Could you tell us more about your specific device setup? As you've mentioned a Chromecast device, how exactly are you playing the songs from the Spotify app?

On that note, what are the troubleshooting steps you've tried? Could you reproduce the issue with a different network and a different Spotify account?

Are you using voice commands to control Spotify?

Keep us posted,

Cheers!

[theamazingtux]

I have exactly the same problem.

[Vasil]

Hey @theamazingtux,

Thanks for letting us know!
For the sake of further troubleshooting, refer to the reply from @Dian.
We'll be on the lookout for your response 🙂

[butcherro]

Hey,

It's been quite a while. I'll try to bring more data:

- First I tried to play music on chromecast audio telling Google Assistant, but it didn't work.

- Then I tried to force playing favourites by selecting chromecast from the app, still didn't work.

- Third attemp was on my PC (I tried both web app and windows app), it didn't work.

- I restarted chromecast audio and tried to play it, still didn't work.

- I restarted my router, acces point and then chromecast audio, it still didn't work.

Then I had a couple days of break. After few days I tried another time and it worked.

Unfortunately I hadn't got opportunity to test it in different network and with another account.