Duplicated albums?

[thmasker]

Hi guys, I don't know if this is intentional, but I find very annoying this:

- I like a song. 

- Some time after (maybe weeks, maybe more, maybe less since I don't know the reason) I go to the song's album, and it is not marked as liked.

- However, in my library it is liked and saved, and even going to the "same" album through clicking in my saved song shows it as liked.

It is like there were albums duplicates or something similar. And it is really annoying because sometimes my friends like the same song, but going through their playlists don't show me the song liked, so I am not able to identify my already liked songs.

[Mihail · Accepted solution]

Hey @thmasker,

Thanks for reaching out to the Community.

The behavior you're describing can happen when an album gets reuploaded by the distributors. If they have different metadata or URIs, the app will check backstage to link to the accurate track, but it will currently miss to transfer the liked status to the newer version.

We've provided guidelines to distributors of what they can do to keep tracks fully in sync and basically overwrite old versions, but we know this is something that occurs. For now we suggest that you unlike the "old" track in the liked songs or saved album and replace it with the new one.

We'll keep working on improving this experience moving forward and advise that you keep the app up to date with the latest version so that you don't miss out on any fixes.

Hope this is helpful but don't hesitate to let us know if you have any further questions!

[Wenzel__]

This is really annoying, please fix this soon!

[Alex]

Hey @Wenzel_,

Thanks for the post.

We'd suggest you head over to this Idea thread and add your +Vote there. 

Hope this helps. Don't hesitate to reach out again if you have questions.

Cheers.

[derkleinekobold]

Hi,

is this issue still ongoing? It seems like I have the same issue in my library. This is extremely annoying and impossible for me to fix manually by re-adding songs as my library contains thousands of these issues.

Is there any other solution to this issue by now? 

Thanks 

[AlejaR]

Hey @derkleinekobold,

Thanks for posting in the Community and welcome to this thread.

We appreciate the time you took to let us know about the duplicate albums in your library. We'd like to add some insights about this behavior.

As mentioned previously in this thread, it's important to bear in mind that artists will sometimes decide to re-upload an album. However, because the new album has a different URI, saving it again will mean that you will end up with the same album saved in your library.

In such cases, we'd suggest sorting your library alphabetically, so you can easily visualize the ones that are duplicates. Even though this is possible to do on both mobile and desktop apps, we'd suggest doing it from the last one to have a better look at your library. Open your Desktop app, and select Expand your library on the left-side bar:

From there, select the Albums tag at the top to filter just albums:

Then, choose Alphabetical as a sorting option, so you can see the albums with the same name in your library:

You can also choose to see your library in Compact mode, so you have better visibility of the whole list.

We understand this is not ideal, and we apologize for any issues this might cause on your side. If you'd like to make a suggestion on how this could be improved, you can do so by submitting an idea via the Idea Exchange. We've located a similar suggestion that might interest you:

• [All Platforms] Consolidate duplicates

Remember, when posting suggestions, it's important to follow our Idea Exchange Guidelines.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

[derkleinekobold]

Thanks for your answer,
However to make the scope of my Issue with this bug a bit more clear, I mainly do not have an issue with the duplicate albums themselves but with the following behavior resulting from this issue:
I liked multiple songs over a long period of time (often all songs from an album, sometimes only a few). I see these songs in my favorites. However, if I look at the artists and the corresponding albums, I see that I did not like some of these songs. Therefore, I like these songs again and without Spotify telling me that I already have the same song in my favorites, I now have duplicate songs in my favorites list.

I found out this is because of the duplicate albums by going to the albums from the song menu in the favorites and found that the song was liked in the album. When going to the same album via search, it was not liked:

When removing one of the duplicate songs, most of the time both are removed from my favorites and I need to search the song again and add it again. It is by now simply impossible to have a good overview on my favorites list (as I have more than 10000 songs in my favorites).
Unfortunately I also don't see how your suggestion can help me with this as when I remove a duplicate album from my library this does not take care of the liked songs within that album.

[Eni]

Hey there @derkleinekobold, 

Thanks for getting back to us. 

We understand where you're coming from and we appreciate you taking the time to share your feedback with us. We'll make sure to pass it onto the right team, as we always strive to improve your experience, but we can't confirm when or if this will be fixed. That being said, we'd recommend keeping the app and the device's OS up to date so you don't miss out on any possible fixes or improvements. 

If you need a hand with anything else, the Community is here for you.