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Entire library missing

Entire library missing

Plan

Free

Country

US

Device

iPhone 7

Operating system 

 iOS 15

 

 

 

My Question or Issue

I had logged out of my Spotify and logged back in and all of my playlists are gone including all of my liked songs. Ive logged out and back in more than once, tried to access them on a web player, and even tried to recover them. I donโ€™t know what to do about the 10 hrs+ of playlists missing from my library

 

Reply
4 Replies

You have most likely logged into another account then where your playlists and library are stored. You can read how to find that other account at this page: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961

XimzendSpotify Star
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I didn't log into a different account because its through apple and the log in is in my keychain. i also dont have any other spotify accounts. i know its the same account and knew before i posted this, thats why im here in the first place. 

i also know its the same account because my boyfriend is logged in with the same information on his phone and it shows all my liked songs and playlists 

Have you tried reinstalling the app and logging back in again?

XimzendSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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