Followed artists in library are gone

[Ietek]

Plan

Free

Country

Spain

Device

Web Player (Chrome 91.0.4472.124 (32-bit / 64-bit))

Operating System

Windows 7 Pro / Windows 10 Pro

My Question or Issue

Hello,

From last week, a large part of my library is not showing in the web player. I cleared cookies and used incognito window. It didn't make any difference.

Thanks in advance.

[Jeremy]

Hi there @Ietek,

Thank you for reaching out to the Community.

Can you try the following if you have any adblocker:

1. Disable any adblocker to all *spotify.com* domain
2. Play any song
3. Enable adblocker

We also suggest that you restart your router issue persist.

If that doesn't do the trick, can you have someone log into their account using your device - such as a friend or a family member?

If the issue continues, can you provide us a screenshot so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

[Ietek]

Hi Jeremy,

Thank you for your reply.

I don't have adblocker installed. Same problem with Firefox 89.0.2(64-bit).

If I go to https://open.spotify.com/user/username/following I can see correctly all my followed artists.

[Jeremy]

Hi again @Ietek,

Thank you for your reply.

Can you provide us a screenshot so that we can have a closer look directly from your end.

Keep us posted 🙂

Cheers!

[Ietek]

Hi Jeremy,

I have already uploaded it in my previous message.

[Jeremy]

Hi @Ietek,

Thank you for your reply and sorry for the confusion.

Can you log have a friend or a family member log in with their account to see if the issue persist? This will help us understand if it's account related.

It would also be great if you can double-check so that your browser don't have any pending updates.

Cheers!

[Ietek]

Hi again Jeremy,

No pending updates in browser. Same problem if I Iog in with another different account.

[CarlosE]

Hey @Ietek,

Thanks for keeping in touch.

Could you try the web player on another device to see if the same happens there? We'd also like to know if this happens in the desktop app as well.

On another note and just to confirm, did you try restarting your router by unplugging it from power for a couple of minutes?

We'll be on the lookout.

[Ietek]

Hi CarlosE,

I tried in two different devices with Windows 7 Pro and Windows 10 Pro. I also tried to restart my router. In all cases the same problem occurs.

If I use the desktop app, it works correctly.

Thanks.

[Alex_Jalapeno]

I am also getting this issue on my web Spotify (using Chrome)

[Alex]

Hey folks,

Thanks for the posts.

Could you try logging in with another account like a free one, and check whether you see the same thing in the web player?

Keep us posted.

[Ietek]

Same problem if I Iog in with another different account.

[Alex]

Hi @Ietek,

Thanks for the swift reply.

Have you tried connecting to a different network, like a mobile hotspot? This will help us check whether the issue is network related.

We need to go through every possibility as we can't recreate this on our end.

We'll be on the lookout for your reply.

[Ietek]

Hi Alex,

I tried with a mobile hotspot connection and there is no difference.

Thanks.

[Julian]

Hi @Ietek,

Thank you for keeping us posted.

Could you clear the Hosts file on your PC? Here you can find the steps to do it, even if that thread's topic is slightly different the steps are the same. 

Hope this helps!

[Ietek]

Hi Julian,

My Hosts file was already clean.

[Mihail]

Hey @Ietek,

Thanks for getting back to us and for the troubleshooting so far.

We've gathered all the info from this case and reported in to the relevant team. They'll happily take a closer look into what may be causing this. As soon as we have any updates on the matter, we'll make sure to post them here.

The Community is here for you, should you have any questions. 

[Alex_Jalapeno]

I'd just like to reply to this and say that the issue seems to have been fixed for me today.

[Ietek]

Hi,

I can confirm that it works again. They fixed something and I would like to know what it was.