Genres and mood filter for liked songs not scrolling to the left

[Marisol3030]

Student Plan/Premium

Country

USA

Device

Google Pixel 4

Operating System

Android 12 

My Question or Issue

It won't let me scroll to the left to see my other genres, a few weeks ago i could still scroll to see all of them. I have reinstalled and cleared the cache several times.

[Marisol3030]

Hey folks,

Thanks for your posts.

The right folks at Spotify are aware of this issue and are working on a fix. We don't have an exact timeframe for this yet, so we'd recommend keeping your app up to date.

As far as we're aware, this issue is present only on Android devices. Some community members have reported that after updating to version 8.7.6 this issue has been resolved for them.

If you're running this version or newer and still experiencing the issue, can you please let us know:

• your device model and OS version
• your Spotify version

This will help the teams working on it.

Cheers!

[Marisol3030]

Hey folks,

Thanks for your reply in this thread and for the info shared 🙂

@mishal153 we understand what you mean, but for now we don't need further info, so no worries. 

Folks, rest assured this is being investigated by our tech team. We'll let you know as soon as we have some news about this, but we can commit to a specific timeframe. If you wish, you can also subscribe in the three-dot menu to this thread, that way you can stay up-to-date with any relevant news about it.

If anything else comes up, the Community will always be here for you.

Take care!

[OscarDC]

Hey @Marisol3030,

Thank you for reaching out to the Community and welcome. 

We understand you’ve already tried some troubleshooting steps including reinstalling. However, we’d like to suggest a clean reinstall as this is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

If the issue still persists, would you mind trying on a different device if possible? This could give us a better look at the issue.

We'll be on the lookout for your next response.

[Morningflower_5]

Hi so I've also been having this problem at first just couldn't scroll now it's all jumbled up. I've done just about everything clean Uninstall, clear catches and data, I've restarted my phone. I also have a ton of storage so it's not a storage problem.  Can someone please help me out here cause I have no clue what to do. 

 

[eatinchapstick]

Also having this problem, did you ever figure it out?

[Morningflower_5]

No I'm hoping someone on here knows how to fix it.

[eatinchapstick]

Hey, the clean reinstall did not solve this issue. My girlfriend has an iPhone and most current Spotify version and does not have this issue. Perhaps it is Android specific?

[eatinchapstick]

Hey, the clean reinstall did not solve this issue. My girlfriend has an iPhone and most current Spotify version and does not have this issue. Perhaps it is Android specific?

[Alex]

Hey folks,

Thanks for your posts.

The right folks at Spotify are aware of this issue and are working on a fix. We don't have an exact timeframe for this yet, so we'd recommend keeping your app up to date.

As far as we're aware, this issue is present only on Android devices. Some community members have reported that after updating to version 8.7.6 this issue has been resolved for them.

If you're running this version or newer and still experiencing the issue, can you please let us know:

• your device model and OS version
• your Spotify version

This will help the teams working on it.

Cheers!

[AlbytheBean]

Hey, I also have this problem. My device is a Samsung Galaxy S8, Android Version 9. Spotify is a Premium Duo Plan, App Version 8.7.8.1206.

[Yordan]

Hi @AlbytheBean,

Thanks for sharing these details with us.

We've forwarded this info to our developers who'll investigate further. Rest assured we'll let you know as soon as there are any updates on the matter. In the meantime, make sure to keep the app up to date.

The Community is always here if there's anything else you need assistance with.
 

Cheers!

[naangelo]

Not working on my Pixel 6 Android 12 either.

[eatinchapstick]

Galaxy S21, Android version 12, Spotify version 8.7.10

The problem is continuing. It's interesting because there is a similar menu feature in the "Your Library" window that has "Playlists", "Artists", etc. buttons. This menu seems to function just fine, it scrolls to the left normally. However, in the "Liked Songs" window the genres still don't budge even after a clean reinstall. Thanks again for your help. Obviously it's not the end of the world, but it would be cool if it worked.

[Kurtla]

I'm having the same issue on my OnePlus 9 Pro with the latest version of Spotify installed. I am a premium user and I use this feature regularly so I hope there's a fix soon. I would also love the ability to filter songs by any keyword or genre.

[areinoza]

Not working on my Pixel 6 Android 12 either.

[naangelo]

Update: this feature is now working on my phone. 

🎊

[Alex]

Hey folks,

@naangelo, glad to hear that this is working again 🙂

@areinoza, can you let us know which version of the Spotify app you're currently running?

Cheers.

[mishal153]

Seeing this issue on

Spotify version: 8.7.22.1125

Android version: 9

Device: Huawei Nova 3i

[eatinchapstick]

Hi! Galaxy s21 it works now! Most current Spotify version!

THANKS

[angoose42]

I been having this issue for about a month now on my Google pixel 5.

Spotify version: 8.7.22.1125

Android version: 12

[Jeremy]

Hi there folks,

Thank you for your replies in this thread and for the provided information.

We've passed all of the information to the right team that will continue to investigate this.

If we can help you with anything else in the meantime we're always one post away 🙂

Cheers!