Go to radio not working for certain playlist

[Fleurmuisje]

Plan

Premium

Country

Netherlands 

Device

Iphone 13

Operating System

iOS 16.0.2

My Question or Issue

So I rather enjoy using the radio option based in a playlist created by myself. This works just fine, but there is only 1 playlist, where the option is not even there. It is available on a  bigger playlist (2600 tracks), but just not this one (1325 tracks). I have also tried reinstalling the app, but that did not make a difference. Could anyone help me?

[Alex]

hey there @Fleurmuisje,

Welcome to the Community!

Can you send us a link of that playlist? We'll check if there is something wrong with it backstage. Normally, you should be able to start Radio from any playlist.

Looking forward to your reply.

[Fleurmuisje]

Thank you for replying!

this is the designated playlist:

https://open.spotify.com/playlist/4YIJEHTMASVkskgyYLa8wq?si=I2xEoOZCRRWVGnmz9Eh2vw

with kind regards

[Lyubka]

Hey @Fleurmuisje,

Thanks for getting back to us!

We tried to reproduce and it's working as expected on our end. Can you try to copy the tracks in a new playlist and see if the radio can be started there?

It's also a good idea to clear your device's cached files following this steps. Sometimes cached files can interfere with the app's performance as well.

In case the issue persists, we'd recommend giving this a try on a different network, for example you can ask a friend or a family member to start a hotspot for you and use that network to test.

Let us know how things work out,

Cheers!

[Fleurmuisje]

Hey, 

thanks for the reply! I will try these steps, and get back to you if they work or not!

With kind regards!

[Fleurmuisje]

I have tried clearing the cache, and also tried a different network (school). 
Sadly neither worked. 
So the only option would be moving the 1300 tracks by hand, which takes too much time in my opinion.
But thanks anyway! 

[Fleurmuisje]

However it does work on my computer? 
Maybe there is a problem with my phone instead? Could this be it?

[AlejaR]

Hey @Fleurmuisje

Thanks for all the info shared and for your replies.

For starters, no worries, you can copy the playlist easily by selecting the playlist in your mobile device app, then, on the three-point menu select Add to other playlist > New playlist. Give it a try and let us know how it goes.

Since you mentioned you already tried by reinstalling the app (kudos for that!), can you confirm you followed the steps in this article to perform a clean (more thorough) reinstall? By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience.
 

If that doesn't do the trick, you can also reach out to our Customer Support team, so they can help you check your account more thoroughly. They can help you verify if there's any corrupted cache present in your account. You can find how to contact them here.

Lastly, to continue isolating this inconvenience, would you mind checking if this is happening on a different mobile device? It’d be awesome if you could check. You can ask for the mobile device of a relative or a friend to open your account and verify if the issue persists there. That way we can verify if this is perhaps device-related.

Keep us in the loop!