I can't play downloaded songs while I am offline

[stellabee]

Plan

Premium

Country

Device

Iphone 6S

Operating System

IOS 14.2

My Question or Issue

i have been having a problem with my spotify app, the problem being each time i try to listen to a downloaded song while i'm offline it won't play and stays at 0:00. this problem has been occuring since 2018.

i have tried multiple solutions for example restarting my phone, deleting my cache and completely deleting my app and reinstall all of my downloaded songs.

deleting and reinstalling has helped but i have found that after a few months the problem starts to occur again.

i'm not sure if this is a glitch or a bug in the app or due to my storage system.

i really love listening to music and i don't want to keep having this problem so please could i get some help with this? 

[Jeremy]

Hey there @stellabee

Thank you for reaching out here in the Community.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Keep us posted. We're always one reply away 🙂

Cheers!