I can't play my liked playlist on my PS4

[Mattyboy88]

Plan

Free

Country

UK

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

As the title says, I can't play my liked playlist on my PS4. I click on play and nothing happens. My other playlists play, but my liked songs does not.

I can listen to it on my phone but when I try to connect my phone to my PS4, it does not connect. It will connect if I am listening to another playlist. If I am listening to another playlist while my phone connected to the PS4, the liked playlist will not play. Yet, I can play other playlists.

If I have been listen to my liked songs on my phone and then load up my PS4, in the bottom right corner the song I am listening to will be there. When I click on it to get it to play on the PS4, it loads up a random playlist that Spotify has created.

I can completed clean installs for both my phone and PS4 and it has not worked.

[Ver]

Hey @Mattyboy88,

Thanks for posting here 🙂

It's a good idea to try logging in to another account on your phone to check if the same thing happens when you play music via Connect. Are there any changes?

Keep us in the loop.

[Mattyboy88]

I created a new account and made a liked playlist on that account. When I played that playlist it connected quickly.

I logged out and went back into old account. It played the liked playlist and connected with my phone.

However, that was shorted lived. It now will not connect to the PlayStation 4. The PlayStation will not even play the liked playlist. When I click on the what I am listening to box at the bottom of the screen, it loads up a random playlist from somewhere on Spotify again.

I have logged out and back into my old account and it connects to my phone and I can play the liked playlist. But when I go back to my main account, it still have the same problem 

[Novy]

Hi @Mattyboy88, 

Thanks for getting back to us. 

This sounds like an account related issue. In this case, we'd recommend reaching out to our Support team here so they can continue with the help. 

When you get in touch with them, you can share this thread so they can see what you've already tried. 

If anything else comes up, the Community will be here for you. 

Take care!