Issue with recently played on BMW App via connected drive

[user-removed]

Plan Premium

Country US

Device

BMW build in App

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

i have a build in Spotify App which I use on my BMW.  All options (library, playlists) work fine with exception of Recently Played.  Whenever I go to that options, it tells me "no entries".

Dealer looked at the issue and coulen't identify a problem with the car.  They used one of the service employee's account and told me it worked.  To verify it, I logged in with another Premium account which is part of my Duo subscription and it works just fine.

The issue only happens with my premium account.  How do I fix "recently played" option?

Thanks!

[Joan]

Hi there @user-removed,

Thanks for reaching out and welcome aboard to the Community! From what you described, this is likely related to your account, so a last ditch solution would be for yo to make a new one. Before that, try reinstalling the Spotify app on the car system, if this is possible of course. If the issue persists, be advised that a lot of integrated car systems use special versions of the Spotify app developed by the car's manufacturer and not by us, so we recommend you reach out to the manufacturer and ask them to investigate this further.

Let us know how it goes.

[user-removed]

Hi Joan,

Thank you for your prompt reply.

You right, my car has a build-in Spotify App and there is no way to reinstall it.  There is an option to update all build-in Apps (OTA), and this has been done already - but I can't even tell which version of Spotify is there.

With above said, BMW already done all the updates they can and even replaced a head unit.  As of now, same app works fine with my son's account - shows his play history the moment he logs in.  When I login, I don't see Recently Played list.  What could be an issue specifically with my account?  Is there a way to check? 

I'm on duo subscription, and one of them works one not - how can I "re-create" an account for that?

Thank you!

[MihailY]

Hey @user-removed,

Unfortunately, there's no way to check what the specific issue is with your account. If you decide to create a new one, please  reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Let us know if there's anything else we can help with.