My 2020 Top playlist is not available

[anguis_35]

Plan

Premium

Country

Canada

Device

Huawei P10 Lite

Operating System

Android Oreo

My Question or Issue

My 2020 Top songs playlist isn't available. I have listened to thousands of songs this year, but nothing appears in 2020 wrapped section or uniquely yours section. I have this problem on all of my devices. I also have the latest version of Spotify on my phone.

[Mario]

Hi @anguis_35!

Welcome to the Community!

Would you mind sending us a screenshot of the email you got about your 2020 Wrapped? Make sure to mask any private information. 

Additionally, could you let us know if you've been able to see your Wrapped 2020 Stories?

Cheers - We'll be waiting for your reply.

[anguis_35]

Sure, I've put screenshot of the email in attachments.

Also I didn't have access to stories either. I remember I could see them last year, but this year, nothing is showing up.

 

[Mario]

Hey there again @anguis_35,

Thanks for the information you sent. 

We've informed the right team about this issue and they're working on a fix. Head over to this Ongoing issue thread and subscribe to get notified of any developments on the matter.

We can't give you a specific timeframe for when or if this will be resolved at the moment.

If you have any questions, just let us know 🙂

[anguis_35]

Hey, I looked at the issue thread you mentioned, and sadly it looks like my problem won't be fixed, and I should "hope" that I'll have the wrapped playlist next year. That really sucks tho.