Playlist does not appear

[Audiliver]

I have a problem with a playlist created by myself, as soon as I created it I became collaborative in order to share it with someone, but since then it has never appeared in my library or in the search tab, the only way to access it is through the link I use to share with a person, how do I solve this?

[Ver]

Hey @Audiliver,

Thanks for posting here 🙂

Could you restart your device, log out and log back in again to see if anything changes?

Just to double-check-can you see the playlist on another device?

It's a good idea to also try creating a new playlist in order to check if the same happens as well.

Let us know how it goes.

[Audiliver]

Good morning, so... no matter what device or restart they are, I use more than 6 different devices, both at work and at home, in none of them even restarting and logging out I can see it without the link. About creating another playlist, when creating another one it appears normally, but I didn't want to lose the progress of this one or the attribute of who and when that person added the song, that person is someone very special to me, I don't know if you understand me.

[Alex]

Hey @Audiliver,

Thanks for the reply.

You can try liking the playlist with the Green Heart button.

This way it should appear in your Library. If that doesn't work, try looking for the playlist in any folders you might have created. Since you've created the playlist it should appear somewhere in your library.

Note that it might not be findable via the Search option, as results there are based on popularity.

Keep us posted on how you get on.

[Audiliver]

Goes to print the playlist, it doesn't appear in my library anywhere and there is no like button

[Alex]

Hey @Audiliver,

Thanks for the reply. 

Could you send us a link to the playlist in question?

It's very strange that it doesn't appear in your library. Can you check if when you right-click the playlist it gives you the option to delete it?

We'll be on the lookout for your replies.

[Audiliver]

Hi Alex!

I have the possibility to do all the functions of an admin as shown in the attached screenshot, here is also the playlist link:

https://open.spotify.com/playlist/5KKJ7Qa4063zCdUZDe0QAC?si=d8980742e74140a0

[Elena · Accepted solution]

Hey @Audiliver!

Thanks for getting back to us with more info. 

You can try some more steps to try and get the playlist to show up on your account - for example could you try downloading the list so see if that would help?

We'd also suggest trying to change the name of the list and avoid using special characters and symbols - just to see if the app would able to sync it with your account.

Between those steps we'd suggest logging out and in again to force a sync between the device and the account. 

Thanks for working with us on this, we'll try our best to help you out!

[Audiliver]

Muito obrigado, atualizando o nome não funcionou, mas clicando em baixar ela surgiu na minha biblioteca!

[Alex]

Hey @Audiliver,

Thanks for letting us know what worked for you 🙂

Don't hesitate to reach out again if you have questions.

Cheers.