Playlist restarts all the time

[Lila7]

Plan

Premium

Country

Brazil

Device

Redmi Note 6 Pro

Operating System

Android Pie

My Question or Issue

It doesn't matter which song I put on my playlist, then it always changes to the first song. Don't play in order. I've tried to change the order of the playlist but it's no use. I have already uninstalled the application and installed it again, I have logged out of my account and logged in again, and it is useless. I'm getting annoyed with this bug, I don't know what else to do.

(sorry if my english doesn't work very well btw) 

[Mario]

Hey @Lila7,

Thanks for reaching out about this here in the Community. 

Would you mind trying the following to see if what you reported gets fixed?

• Check the app is up-to-date

• Check your device’s operating system is up to date

• Perform a clean (as opposed to a "regular") reinstall of the app

If none of the suggestions above helped, it'd be great if you'd let us know the following:

• All the devices you experience this with
• Exact version of their operating system
• Exact version of Spotify on each device

We'll look out for your updates and we'll be here to keep taking care of this with you. Don't hesitate to let us know if there's anything else we can help with in the meantime!

[Lila7]

Thank you for trying to help, I follow all the instructions but isn't works. I don't know what to do, the bug still there. 

[Mario]

Hey @Lila7,

Thanks for keeping us in the loop. 

Since we've now started looking into this and need to collect all the relevant info, it'd be great if you'd click here, add your vote (by clicking +VOTE) and post a comment with the following info:

• All the devices you experience this with

• Exact version of their operating system

• Exact version of Spotify on each device

We'll look out for your updates and we'll be here to keep taking care of this with you. 

Thank you and have a nice day!

[karman63]

Hi moderator. I am also getting the same problem. I am in my library liked songs. Shuffle is off. When I try to play songs in order when the song finishes it takes me back to the first song on liked songs

[Mario]

Hey @karman63,

Thanks for reaching out about this here in the Community.

It'd be great if you'd take a look at this Ongoing Issue we created, add your vote (by clicking +VOTE) and post a comment there with the required info.

We'll pass it on to the right team and update you as soon as possible.

Have a nice day!