Podcast eps spontaneously interrupted and replaced by different podcast

[sarahporter]

Plan

Premium

Country

US

Device

iPhone 13, iPhone 8

My Question or Issue

For the past few days I'll start a podcast episode, which initially won't play from the speakers/headphones of the phone I am using even when I last used Spotify from the same device. Eventually, after pressing iPhone (though it already shows iPhone) I will be able to hear it. THEN whatever podcast I've turned on will be interrupted by an entirely different podcast series (specifically, the official GOT podcast??) and the remaining episodes of this podcast will be added to the queue that was previously empty. 

This is happening across two devices (work phone and personal phone). I have tried restarting both phones and deleting and reinstalling the app on both but nothing works! 

[sarahporter]

Adding that this is also happening with music! I basically can't use Spotify unless it's to listen to the Official Game of Thrones podcast. SOS! 

[MihailY]

Hey @sarahporter,

Thanks for reaching out. We're sorry to hear about your experience. We'll do our best to help!

Judging from the description of your issue, it sounds like your account is being accessed on another device. We'd suggest making sure you haven't logged in on a friend's/relative's device and following the steps in this guide.

If the issue persists, please send over a video showing the behavior and let us know the devices you've been using Spotify on recently.

We hope this helps.