Restore music after SD Card formatting

[genghiskhan-11]

I've formatted both the SD and internal card of my phone. So after installing Spotify again, and moving the files from my SD backup, the downloaded music does not yet appear. 

What else do I have to do? Shall I also copy the files from the internal backup? 

[Mario]

Hey @genghiskhan-11,

Thanks for posting about this here in the Community.

For us to be able to look into this, it'd be great if you'd let us know the following additional info:

• Device(s)
• Exact version of the operating system your device is running
• Exact version of Spotify
• Does it happen on WiFi or 3G/4G?
• Do you use any cache-clearing apps? 
• Can you confirm whether or not you have the files in the device memory itself as a back-up?

We're looking forward to your reply!