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Someone elses playlist keeps getting added to my account

Someone elses playlist keeps getting added to my account

Every day a playlist I have NO interest in keeps getting added to my library. 

Playlist in question is "Rap Underground Francis"

Every day I delete this. Every day its back again. 

Same with other playlists but less often. 

If I'm listening to my own playlist, it will switch to this **bleep**.  Why?

 

(I've changed password, I do NOT use facebook). 

 

Plan

Premium Family

Country

UK

Device

Phone (S9) and PC 

Operating System

Android 9, Windows 10

 

My Question or Issue

As above. 

Reply
3 Replies

Hi @fodder

 

Thank you for reaching out here in the Community!

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.


If the issue persists, you can reach out to Customer Support.
You can find the contact form here.

 

Make sure to always keep your account safe

I hope it helps!

 

hi @Emilia_8,

 

I can see that you are not from Spotify per se, but I hope this gets read by someone from somewhere up on high!
The fault lies within Spotify itself -  a bug or something. People have already said that they've kept their accounts secure and it stills happens (eg https://community.spotify.com/t5/Accounts/Random-playlist-subscriptions-appearing-in-my-account/td-p... https://community.spotify.com/t5/Accounts/Random-Playlist-Added-Without-My-Knowledge/m-p/4722515; https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Keeps-adding-RANDOM-playlists-to-my-a...)

Spotify need to be better. A competitor building a similar product is not impossible! Please respond and remedy.

Hey @kareem79

 

Thanks for reaching out about this in the Community. 

 

If your music is being interrupted with unknown playlists, we'd recommend checking this article or reaching out to our Support team here. They'll be happy to assist you further and check if everything is in order with your account.

 

If there's anything else we can help you with, don't hesitate to let us know. 

 

Have a good one.

NovyModerator
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