Song Preview Keeps Replaying

[becky_g99]

Plan

Premium

Country

Australia 

Device

iPhone XR, Desktop

Operating System

iOS 18.1.1, Windows 10

My Question or Issue

Every time I use the little song preview the past few months songs get stuck in a repeat loop and won’t let me preview the full playlist. It always previews the same handful of songs. It is super annoying especially when I am trying to quick view my Discover Weekly or my New Music Friday. I have cleared my cache and restarted my app and even re-downloaded it but nothing has worked.

[MihailY]

Hey @becky_g99,

Thanks for reaching out and welcome to the Community!

I've checked on my end and the Discover Weekly playlist story works as expected. Or you mean the Explore this playlist feature? In any case, it would be best to send us a screen recording of the issue along with your exact Spotify version so we can investigate further. 

If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video.

Also, if you've performed only a quick reinstall on your iPhone, try a clean one by following these steps.

Keep us posted.

[becky_g99]

Yes, it is the explore this playlist feature! I have done all those things, here’s a link to the issue  for drive. I am on version 9.0.18.548

[MihailY]

Hey @becky_g99,

Thanks for providing a video.

We've forwarded the issue to the relevant team at Spotify which will start working on a fix.

Appreciate the time you took to report this to us!