Song just play 1:30 min

[user-removed]

Plan

Premium

Country

Brazil

Device

Iphone 11 pro and Android tablet Samsung SM P-550

Operating System

IOS 14.4 and Android 7.1.1

My Question or Issue

Hi,

Today when I start to play a song, spotify just plays 1:30 minutes and plays another song(out of my playlist).

IfI play just one song, Thais issue occurrence another time. So I cannot play anything, because the spotify app changes the song after 1:30min of playback.

I remove the app and reinstall ir

I logoff all devices from my account

And the issue persists.

So, please someone can help me?

Thanks a lot

[Alex]

Hi @user-removed,

Welcome to the Community!

Can you try to reinstall the app one more time, following the steps from this article exactly.

If that doesn't change anything, try the following:

• Change your network connection.
• Try logging in with a different account. Ask a friend/family member to log in with theirs or create a free test account. This will help us check if the issue is related to your account.
• Try another device or the Web player.
• Check if this happens with the songs from another playlist or with podcasts.

We'll be on the lookout for your reply.

Cheers.

[user-removed]

Hi,
I talked with chat support and the solution was create a new account.

Thanks a lot