Spotify mixed up my own playlist custom order

[xShiva]

Plan

Free

Country

Russia

Device

PC

Operating System

Windows 10

My Question or Issue

Spotify mixed up my playlist. Some tracks are where they were, and some are in different places in the playlist. I had already learned where each track was so I could turn it on whenever I wanted to listen to it, and now it's just all mixed up. Is there any way to fix this?

[Jeremy]

Hey there @xShiva,

Thank you for your post, We're happy to help.

We suggest that you head over to this article and follow the steps that's provided in there.

Let us know how everything goes after you've followed the steps so that we can continue to assist you if you need us to. We're always one reply away 🙂

Take care!

[xShiva]

This is not the solution to my problem. I already had position of my favorite music set up but the app messed it up for me

[Jeremy]

Hey again @xShiva,

Thank you for your reply and confirmation.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

We'll keep an eye out for your reply.

Cheers!

[xShiva]

I already did reinstalling app still doesn't help me.

[Ver]

Hey @xShiva,

Thanks for getting back to us 🙂
 

Could you try on another device to see if there are any changes?  You can also try with another account on the same device. That way we can check if it's a device-related issue.

Let us know how it goes. If you have questions, you know where to find us.

[xShiva]

Same problem on my OnePlus and Honor. Tracks mixed up with custom order..

[Ver]

Hey @xShiva,

Thanks for the info 🙂

Does this happen with all playlists or with specific ones?

You can also send us screenshots of what you're seeing. We'll look into this further.

Keep us in the loop! We'll be right here if you have any further questions.

[xShiva]

All playlists (except playlist with local music).

These tracks should be at the bottom altogether

[CarlosE · Accepted solution]

Hey @xShiva,

Thanks for getting back in touch and for the screenshot.

We recommend following the steps you'll find in this article to secure your account.

You can follow the steps under Lost Anything? to get in touch with our Support team so they can further assist you with reverting your playlists to how they were.

If you have any questions, we're always a post away.

Cheers!