Spotify only shows Sounds system not separate Echo dot

[shrxxmss]

I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "Sound System" in the devices list on not just my Echo Dot. I don't have any sound system, groups or rooms set up on my Alexa app so I don't know why my Echo Dot won't show up on it's own.

[Ivelina · Accepted solution]

Hi @shrxxmss,

Thanks for posting this thread and welcome!

To start, we'd recommend unlinking Spotify from Alexa to check if you notice any difference. Simply follow these steps:

1. First off, unlink your Spotify and Amazon accounts. Here's how:
   1. Settings in the Echo app offers the option to unlink a Spotify account.
   2. You will be asked again to verify that you want to unlink your account.
   3. As soon as an account is no longer linked, the data leaves the Echo app.
2. Now it's important to do a soft reset (switch off and then back on) on all Amazon devices you're planning to use, as well as on the devices where you'll use Spotify to stream from.
3. Then you can set up your preferred Amazon devices (rename them, etc.) and then set Spotify as your default music source again. To do it:
   1. You need to go to the Alexa app on your device.
   2. Under “Music” you can select Spotify from the menu.
   3. When you open the Spotify tab, a link will appear - "Link your account".
4. To finish the process, log in to your Spotify account page and confirm the connection with Alexa by clicking the green OK button.

This process of unlinking the two accounts should help you reset the data that is also reflected in your Connect picker.

On another note, it'd be very helpful if you could also share exactly what troubleshooting steps you've tried so far.

Keep us posted 🙂