Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Belarus
Device
PC, Xiaomi Redmi Note 5 Pro
Operating System
Android 9, Windows 10
My Question or Issue
The song (song) that was available recently isn't playable right now, but author says:
"We checked, everyone's playing. Try to delete and add again."
Hey @VeceluXa, thanks for reaching out to the Community!
Are you able to play this song from a different device?
Keep me posted!
I tried using different devices, another account but song is still unplayable in my country
I am from Belarus and I have the same thing. Absolutely all the liked songs and the album do not play. This issue appeared about 6 hours ago. I tried from another account, but there is the same problem. And in the song I like, which I can listen to, I cannot translate the slider to the moment that I want
โ
โ
Hey @VeceluXa,
Thanks for trying those steps.
Does the song appear to be grayed out? Can you also provide me with a screenshot and screen recording of what you're seeing when you try to play the song?
Looking out for your reply!
Here is screenshots
Last thing is, could you try a clean reinstall of the app following these steps . The app will get a refresh, just in case.
Let me know what happens!
Did not help. Everything is as it was and remains
@Lijun1 wrote:Did not help. Everything is as it was and remains
Same for me
Thanks for following those steps!
I took a closer look, and it seems like this song isn't available in your area at the moment.
There is some more information on missing content and unavailable music and podcasts.
I hope this helps!
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ