Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • Ellasobkowicz
  • Newbie
  • 191092 Views
  • 1643 replies
  • 23 likes
  • 191092 Views
  • 1643 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229393 Views
  • 74 replies
  • 81 likes
  • 229393 Views
  • 74 replies
  • 81 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Roadie
  • 82027 Views
  • 161 replies
  • 41 likes
  • 82027 Views
  • 161 replies
  • 41 likes

Missing podcasts

PlanPremiumCountryUSDeviceAll platformsOperating SystemAllMy Question or IssueAll SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what gives? Some of us pay good money for this and for it to disappear with...

  • Casual Listener
  • Plan Premium Country US Device All platforms Operating System All My Question or Issue All SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what g...
  • Whalie
  • Visitor
  • 1407 Views
  • 10 replies
  • 3 likes
  • 1407 Views
  • 10 replies
  • 3 likes

Entire library gone on all platforms. HELP!

My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but it just returns an error saying "your playlists co...

  • Regular
  • My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but...
  • Noah
  • Spotify Star
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Liked Songs playlist not showing any songs

PlanPremiumCountryUnited StatesDeviceDell Latitude E6510Operating SystemLinux Mint ver. 17.3 My Question or IssueLiterally the title. The "Liked Songs" playlist shows the skateboard guy screen while showing the text, "Your favorite songs will appear ...

  • Casual Listener
  • Plan Premium Country United States Device Dell Latitude E6510 Operating System Linux Mint ver. 17.3   My Question or Issue Literally the title. The "Liked Songs" playlist shows the ska...
  • ComradeBlaze
  • Casual Listener
  • 635 Views
  • 5 replies
  • 2 likes
  • 635 Views
  • 5 replies
  • 2 likes

Repeat Issue: My artist library is no longer MY artist library

After the new mobile app UI update, I can no longer click artist in "Your Library" to find all my saved songs from that artist. It will go the Search artisit page which only have popular songs and all album/singles/ep. This means I can no longer only...

  • Visitor
  • After the new mobile app UI update, I can no longer click artist in "Your Library" to find all my saved songs from that artist. It will go the Search artisit page which only have popular songs and al...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Can't see my own public playlists

PlanPremium (Duo)CountryCanadaDeviceiPhone 7 / Desktop appOperating SystemiOS 13.5.1 / Windows 10 Pro V 10.0.18362 Build 18362 My Question or IssueSo for some reason, I am having an issue where whenever myself or one of my friends search for all my p...

  • Casual Listener
  • Plan Premium (Duo) Country Canada Device iPhone 7 / Desktop app Operating System iOS 13.5.1 / Windows 10 Pro V 10.0.18362 Build 18362   My Question or Issue So for some reason, I am ha...
  • Therasp
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Liked songs and latest searches gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, my lists of latest searches and liked songs are gone. Please fix it, otherwise I will ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Billy-J
  • Spotify Star
  • 675 Views
  • 5 replies
  • 1 likes
  • 675 Views
  • 5 replies
  • 1 likes

Unwanted Liked songs

Plan: PremiumCountry: Canada Device: iPhone 7 Hi everyone! I'v had a little issue with one of my artist's liked songs for quite some time now. Spotify added a whole album to my Liked Song and I litteraly can't remove it. It is in my Liked Songs but t...

  • Visitor
  • Plan: Premium Country: Canada   Device: iPhone 7    Hi everyone! I'v had a little issue with one of my artist's liked songs for quite some time now. Spotify added a whole alb...
  • 374 Views
  • 0 replies
  • 0 likes
  • BABY METAL
    liked songs
    Liked Songs Playlist
  • 374 Views
  • 0 replies
  • 0 likes

Spotify curated playlist not updating.

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 13 My Question or IssueI went to share a spotify playlist with someone and noticed that the one I linked to them had completely new songs different to the one I have, which hasn't been updated for...

  • Casual Listener
  • Plan Premium Country US Device iPhone X Operating System iOS 13   My Question or Issue I went to share a spotify playlist with someone and noticed that the one I linked to them had com...
  • Emilia_8
  • Community Legend
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Help, songs were deleted

I was listening to new music and I tried to add a song but it said “all filled up,” and it said I couldn’t add anymore songs. So I deleted a few songs to make room but i realized none of my songs were deleting so I closed the app, opened it back up a...

  • Visitor
  • I was listening to new music and I tried to add a song but it said “all filled up,” and it said I couldn’t add anymore songs. So I deleted a few songs to make room but i realized none of my songs wer...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Downloads

PlanPremiumCountryPhilippinesDeviceOppo RenoOperating SystemAndroid Oreo My Question or IssueDoes changing the "normalize volume" setting apply on my existing downloads?

  • Regular
  • Plan Premium Country Philippines Device Oppo Reno Operating System Android Oreo   My Question or Issue Does changing the "normalize volume" setting apply on my existing downloads?...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Discard New Releases artists

Hello, all. Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page.The thing is : it's ALWAYS mostly french rappers which I couldn't care less about. It's not a genre I ever listen to, these are not artist...

  • Newbie
  • Hello, all.   Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page. The thing is : it's ALWAYS mostly french rappers which I couldn't care less ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Songs I don't remember listening to on Streaming History - all end at same time?

PlanPremiumCountryUnited KingdomDeviceiPhone 11, PC, LaptopOperating SystemiOS 13, Windows 10, Ubuntu 20.04 My Question or IssueI downloaded my Spotify personal data and noticed a few songs in my Streaming History I don't remember listening to. Howev...

  • Visitor
  • Plan Premium Country United Kingdom Device iPhone 11, PC, Laptop Operating System iOS 13, Windows 10, Ubuntu 20.04   My Question or Issue I downloaded my Spotify personal data and noti...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Imported Music Quality

Right, so I've been importing music onto Spotify from my local files for a while now, because a lot of the tracks in Genre I listen to sometimes can't be posted by an artist due to copyright (Remixes and such). I've noticed that these tracks can be v...

  • Casual Listener
  • Right, so I've been importing music onto Spotify from my local files for a while now, because a lot of the tracks in Genre I listen to sometimes can't be posted by an artist due to copyright (Remixes...
  • OneByBoo
  • Roadie
  • 2627 Views
  • 3 replies
  • 1 likes
  • 2627 Views
  • 3 replies
  • 1 likes

saved albums are removed from the library

PlanPremiumCountryFranceDevice(computer)Operating System(Android, Windows 10) My Question or Issue :Normaly, when I like an an album, it goes to my library with all the albums I liked in the past. But, sometimes, spotify decide to unsave these albums...

  • Visitor
  • Plan Premium Country France Device (computer) Operating System (Android, Windows 10)   My Question or Issue : Normaly, when I like an an album, it goes to my library with all the album...
  • OneByBoo
  • Roadie
  • 1095 Views
  • 1 replies
  • 3 likes
  • LIbrary deleting
    Library gone
    problems
  • 1095 Views
  • 1 replies
  • 3 likes

None of the Beatles music will play (Android & Web player

PlanPremiumCountryAustralia DevicePixel 3xl Operating SystemAndroid 10 My Question or Issue Why can't I play the Beatles and the song radios I have saved no longer have the song in it

  • Casual Listener
  • Plan Premium Country Australia  Device Pixel 3xl  Operating System Android 10   My Question or Issue   Why can't I play the Beatles and the song radios I have saved no ...
  • OneByBoo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Liked songs disappeared

PlanPremiumCountryMexicoDevicePCOperating SystemWindows 10 All of my liked songs disappeared, even though it shows that I still have them when I look into some of my playlist. I already tried reinstalling and restarting my pc

  • Visitor
  •   Plan Premium Country Mexico Device PC Operating System Windows 10     All of my liked songs disappeared, even though it shows that I still have them when I look into some ...
  • OneByBoo
  • Roadie
  • 424 Views
  • 1 replies
  • 2 likes
  • 424 Views
  • 1 replies
  • 2 likes

[Mobile][Your Library] Why does Spotify automatically add tons of songs to my playlists?

I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?

  • Visitor
  • I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Mobile
    Your Library
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Redeem Giftcard

On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting the code again but it stated the same thing. We ta...

  • Casual Listener
  • On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting...
  • jueunbug
  • Casual Listener
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

Artist no longer available?

Plan: PremiumCountry: AustriaDevice: Galaxy S7 Edge My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10 books of this artist online. Suddenly I can't find the artist anymore, also a...

  • Newbie
  • Plan: Premium Country: Austria Device: Galaxy S7 Edge     My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10...
  • OneByBoo
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • artist
    deleted
    Not Available
    rita falk
  • 436 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Dislike button lost?

Hi, Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an artist from playing in the daily mix, but can't seem to find it....

  • Regular
  • Hi,   Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an arti...
  • Joel-M
  • Composer
  • 383 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Playlists
  • 383 Views
  • 3 replies
  • 1 likes