Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201480 Views
  • 71 replies
  • 73 likes
  • 201480 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69275 Views
  • 107 replies
  • 40 likes
  • 69275 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146458 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146458 Views
  • 66 replies
  • 49 likes

Superuser Contribution My music isn’t showing under my artists tab.

PlanPremiumCountryUSA Device(iPhone 11Operating System(iOS 13 My Question or Issuethe saves songs of artists showed up earlier but now it back to taking me to the artist page

  • Visitor
  • Plan Premium Country USA   Device (iPhone 11 Operating System (iOS 13   My Question or Issue the saves songs of artists showed up earlier but now it back to taking me to the arti...
  • Ivan
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restore playlist not available within "Recover Playlists"

My Question or IssueI finally decided to tidy up my playlists, and I noticed with amazement that an important playlist is missing. That playlist is not available in the "Recovery Playlists" and I've only ever used one account. Question 1.What's the d...

  • Casual Listener
  • My Question or Issue I finally decided to tidy up my playlists, and I noticed with amazement that an important playlist is missing. That playlist is not available in the "Recovery Playlists" an...
  • sayannara
  • Casual Listener
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My liked songs disappeared plus other issues

PlanPremium for studentsCountryChileDevice(Huawei p20 lite)Operating System(Android version 9, EMUI VERSION 9.1.0) My Question or Issue HelloI want to report an issue that has been going on by over a week now. My liked songs dissappeared. I truly don...

Liked songs playlis on my laptop.png Screenshot_20200629_170739_com.spotify.music.jpg Screenshot_20200629_170647_com.spotify.music.jpg Screenshot_20200629_170720_com.spotify.music.jpg
  • Casual Listener
  •   Plan Premium for students Country Chile Device (Huawei p20 lite) Operating System (Android version 9, EMUI VERSION 9.1.0)   My Question or Issue   Hello I want to report...
  • Javieraaaa
  • Casual Listener
  • 5453 Views
  • 2 replies
  • 1 likes
  • dissapeared
    Liked Songs Playlist
  • 5453 Views
  • 2 replies
  • 1 likes

What is the original Spotify Premium music download file location?

PlanPremium Operating SystemWindows 10 My Question or IssueI changed my liked songs download file location is Spotify settings without knowing what that was before. Now the files ended up not working as intended. After that I heard that the file loca...

  • Visitor
  • Plan Premium   Operating System Windows 10   My Question or Issue I changed my liked songs download file location is Spotify settings without knowing what that was before. Now the fi...
  • 531 Views
  • 0 replies
  • 0 likes
  • 531 Views
  • 0 replies
  • 0 likes

Can't delete playlist

I have Premium, and on the application on my laptop I'm trying to delete a playlist. I click on details, and while every other option works, clicking delete doesn't even bring up a "Are you sure you want to?" page. I even went to the website version,...

  • Visitor
  • I have Premium, and on the application on my laptop I'm trying to delete a playlist. I click on details, and while every other option works, clicking delete doesn't even bring up a "Are you sure you ...
  • user-removed
  • Not applicable
  • 1800 Views
  • 1 replies
  • 0 likes
  • 1800 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play certain songs

Plan:PremiumCountry:USADeviceS10+, 2017 DellOperating SystemAndroid, Windows 10 My Question or IssueI can't play certain songs like crazy train by Ozzy Osbourne and barracuda by heart. I have already pressed show songs that are unplayable. I think it...

  • Regular
  • Plan:Premium Country:USA Device S10+, 2017 Dell Operating System Android, Windows 10   My Question or Issue I can't play certain songs like crazy train by Ozzy Osbourne and barracud...
  • Ghost18
  • Regular
  • 692 Views
  • 4 replies
  • 0 likes
  • 692 Views
  • 4 replies
  • 0 likes

Playlists keep getting deleted

Plan - Spotify premium familyFree/Premium - PremiumCountry - UK Device Windows PC/ Honor 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Windows 10 / Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've now ...

  • Visitor
  • Plan - Spotify premium family Free/Premium - Premium Country - UK   Device Windows PC/ Honor 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Windows 10 / An...
  • OneByBoo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Songs keep getting added to play playlist

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueWhen I play another playlist for my streams these songs get auto added to my main playlist I have listed to over the years. Why is this? I made this playlist and its not behav...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue When I play another playlist for my streams these songs get auto added to my main playlist I have l...
  • OneByBoo
  • Roadie
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

mi playlist desapareció y no la puedo recuperar

PlanPremium CountryChile DeviceHuawei P20 liteOperating SystemAndroid My Question or IssueMi playlist desapareció el día de ayer, la app se cerró de la nada y desapareció mi playlist, ya intenté todo, hasta vi su tutorial para recuperar mi playlist y...

  • Newbie
  •   Plan Premium   Country Chile   Device Huawei P20 lite Operating System Android   My Question or Issue Mi playlist desapareció el día de ayer, la app se cerró de la ...
  • OneByBoo
  • Roadie
  • 931 Views
  • 1 replies
  • 0 likes
  • 931 Views
  • 1 replies
  • 0 likes

Solved!! Why can I not play local files on connected network devices (HEOS, Denon, etc.)

PlanPremiumCountryUnited KingdonDevice(Windows PC, Samsung Galaxy S10+)Operating System(Windows 10, Android) My Question or IssueHiI have the app installed on my Windows 10 machine and I have a number of HEOS devices conencte to the same network. I a...

  • Casual Listener
  • Plan Premium Country United Kingdon Device (Windows PC, Samsung Galaxy S10+) Operating System (Windows 10, Android)   My Question or Issue Hi I have the app installed on my Windows 10...
  • dinomight
  • Spotify Star
  • 2716 Views
  • 3 replies
  • 0 likes
  • Connected Device
    local files
  • 2716 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio Edit / Clean versions of Albums

PlanPremiumCountryUSMy Question or IssueNew User question and likely wrong area - apologies.I just came over to Spotify from Google Music. In Google Music when looking at an artist like Eminem for example in his albums there would be the normal versi...

  • Visitor
  • Plan Premium Country US My Question or Issue New User question and likely wrong area - apologies. I just came over to Spotify from Google Music. In Google Music when looking at an artist like E...
  • Ivan
  • Spotify Legend
  • 1583 Views
  • 1 replies
  • 0 likes
  • clean
    Radio Edit
  • 1583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Znikający artyści z biblioteki!

PlanPremiumCountryPolskaDevicenotebookOperating SystemWindows 10 My Question or IssueOstatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, ale przeglądając bibliotekę nie sposób ich znaleźć na liście. W czym rzecz, o...

  • Music Fan
  • Plan Premium Country Polska Device notebook Operating System Windows 10   My Question or Issue Ostatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, a...
  • Elena
  • Moderator
  • 641 Views
  • 8 replies
  • 0 likes
  • 641 Views
  • 8 replies
  • 0 likes

Removing Liked Songs and Not Letting me Play Downloads

PlanPremiumCountryCanadaDeviceiPhone 6S For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months have these problems been occurring. The longest running problem is th...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 6S   For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months...
  • claireblckmr
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant open my playlist

PlanPremiumCountryAustraliaDevice(iPhone 8, Asus Laptop, Macbook Pro late 2016)Operating System(iOS 10, MacOS, Windows 10,etc.) My Question or IssueA few days ago I tried clicking my playlist but it got stuck on the loading screenand i couldn't inter...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 8, Asus Laptop, Macbook Pro late 2016) Operating System (iOS 10, MacOS, Windows 10,etc.)   My Question or Issue A few days ago I tried cli...
  • Ivan
  • Spotify Legend
  • 5346 Views
  • 3 replies
  • 0 likes
  • 5346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

  • Visitor
  • All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning ...
  • Ivan
  • Spotify Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • Account
    local files
    settings
    support
  • 552 Views
  • 1 replies
  • 0 likes

Lost playlist

Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below https://open.spotify.com/playlist/6lzkk4EZfL3z7lSBgjGjtO?si=iziX...

  • Casual Listener
  • Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below   ...
  • OneByBoo
  • Roadie
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

"liked" songs stopped predicting new tracks

When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist. I think I remember that this used to be the case for the liked songs playlist too,but is no longe...

  • Visitor
  • When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist.   I think I remember that this used to ...
  • dinomight
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

On Repeat/Repeat Rewind's weird update

PlanPremiumCountryPolandDeviceLenovo Ideapad 110(Phone) Motorola G7 PowerOperating SystemWindows 10 My Question or IssueToday (27 June) I've noticed a problem. Usually Repeat Rewind playlists is updated within three days (previously it was 5 days I g...

  • Newbie
  • Plan Premium Country Poland Device Lenovo Ideapad 110 (Phone) Motorola G7 Power Operating System Windows 10   My Question or Issue Today (27 June) I've noticed a problem. Usually Repe...
  • 365 Views
  • 0 replies
  • 0 likes
  • On Repeat
    Playlists
    Repeat Rewind
  • 365 Views
  • 0 replies
  • 0 likes

Songs and albums that ive liked have become unliked?

Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked. Consequently i have to go back to the album or song and re-like it, but this worries me for songs and albums that...

  • Casual Listener
  • Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked.  Consequently i have to go back to the album or song and ...
  • 350 Views
  • 0 replies
  • 0 likes
  • Desktop
    Your Library
  • 350 Views
  • 0 replies
  • 0 likes

Someone is listening and following my private playlist.

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueMy playlist originally started as a public playlist with 0 followers and never gained any. However, after I turned it to private, I gained 1 follower on the playlist, and...

  • Casual Listener
  • Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue My playlist originally started as a public playlist with 0 followers and never gained any. H...
  • Emilia_8
  • Community Legend
  • 17089 Views
  • 5 replies
  • 0 likes
  • 17089 Views
  • 5 replies
  • 0 likes