Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 240877 Views
  • 77 replies
  • 85 likes
  • 240877 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • McDodong
  • Casual Listener
  • 97123 Views
  • 204 replies
  • 43 likes
  • 97123 Views
  • 204 replies
  • 43 likes

TRIPLE CLICK ON ANDROID HEADSET

Has anyone found a solution to this problem. The "triple click" works fine on any other application (aside from Spotify). Solutions and/or alternatives are highly appreciated.

  • Casual Listener
  • Has anyone found a solution to this problem. The "triple click" works fine on any other application (aside from Spotify). Solutions and/or alternatives are highly appreciated.
  • Abraham_Steve
  • Visitor
  • 1292 Views
  • 4 replies
  • 0 likes
  • 1292 Views
  • 4 replies
  • 0 likes

Songs in playlists created by Spotify (eg. Alternative 90s) keep changing their custom order.

Plan: FamilyDevices: Desktop + Android My Question or Issue: I've tried looking this up, but I can't find anything about it. Spotify's own playlists are bugging for me. I like to listen to them according to their custom order, from first to last song...

  • Casual Listener
  • Plan: Family Devices: Desktop + Android   My Question or Issue:   I've tried looking this up, but I can't find anything about it.   Spotify's own playlists are bugging for ...
  • alchimyst
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Solved!! Lost favorite albums

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone.Is there a way to restore them to my computer?

  • Casual Listener
  • I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone. Is there a way to restore them to my computer?
  • Billy-J
  • Spotify Star
  • 967 Views
  • 5 replies
  • 0 likes
  • 967 Views
  • 5 replies
  • 0 likes

Liked songs aren’t showing up

PlanPremiumCountryUnited StatesDeviceiPhone 6s My Question or Issue I installed the most recent update on Spotify the other day and I looked today and my liked folder and all 1300 songs are gone. I liked one and it says when I go to the artist that I...

  • Visitor
  •   Plan Premium Country United States Device iPhone 6s   My Question or Issue   I installed the most recent update on Spotify the other day and I looked today and my liked fol...
  • SoundShots
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not playing on my phone

I put some local files onto a playlist using my computer. However, when I open up my iPhone to play them, they won’t show up. I have tried everything from connecting my phone to computer, downloading the playlists, and trying to sync my devices. My c...

  • Visitor
  •   I put some local files onto a playlist using my computer. However, when I open up my  iPhone to play them, they won’t show up. I have tried everything from connecting my phone to compute...
  • Peter
  • Spotify Legend
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

Superuser Contribution After I installed the client and activated it from Ukraine, I lost absolutely all my listened tracks

PlanFreeCountryUkraineDevice(PC)Operating System(Windows 10) My Question or IssueAfter I installed the client and activated it from Ukraine, I lost absolutely all my listened and favorite tracks. All sections are empty, except the recommended albums....

  • Casual Listener
  • Plan Free Country Ukraine Device (PC) Operating System (Windows 10)   My Question or Issue After I installed the client and activated it from Ukraine, I lost absolutely all my listened...
  • Xenia
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Добавление push-уведомлений для смартфонов.

Здравствуйте! Просьба добавить уведомления для смартфонов,этой функции не хватает,когда подписан на множество исполнителей!

  • Casual Listener
  • Здравствуйте! Просьба добавить уведомления для смартфонов,этой функции не хватает,когда подписан на множество исполнителей!
  • Urik1
  • Casual Listener
  • 557 Views
  • 2 replies
  • 2 likes
  • 557 Views
  • 2 replies
  • 2 likes

Download Limit

I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any more music. Isn't the download limit supposed to be...

  • Newbie
  • I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any ...
  • Sen_
  • Music Fan
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Shuffle 2 Lists From 2 Users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 511 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 511 Views
  • 1 replies
  • 1 likes

Solved!! All of my liked songs have disappeared.... Is this something new with the update? Please bring my s

  PlanPremiumCountryPhilippines Device: iPhone XR(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: IOS10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I updated Spotify yesterday and now all of my liked songs have di...

35811824-E30C-4C65-B33D-00111EAD8AA7.jpeg 5376C213-4800-4E43-8F39-47E835E4D133.png
  • Visitor
  •     Plan Premium Country Philippines  Device: iPhone XR (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: IOS10 (iOS 10, Android Oreo, Windows 10,etc.) ...
  • AdamDamon
  • Spotify Star
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Favorite tracks, recently listened etc are gone on PC

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player.PlanPremiumCountryUSAOperating SystemWindows 10Can anyone help me with this problem?

  • Visitor
  • After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player. Plan Premium Country USA Operating Syst...
  • AdamDamon
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Playlist folder structure created on desktop is not reflected on mobile

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folders, and folders that are within the wrong folders. ...

  • Visitor
  • I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folde...
  • 334 Views
  • 0 replies
  • 1 likes
  • My Lib
  • 334 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution new song wont play or download

the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work.the rest of the songs play good , no problems at all. adding one photo from mobile (iphone) please help me fix it....

d1af4ffc-ce1e-4f61-829d-9a6fddb8bb33.jpg
  • Visitor
  • the new two songs released by J-Cole wont download or play not on windows or iphone. tries the 'notepad' solution from 2018- didnt work. the rest of the songs play good , no problems at all.  ...
  • Ivan
  • Spotify Legend
  • 4149 Views
  • 13 replies
  • 8 likes
  • 4149 Views
  • 13 replies
  • 8 likes

My playlist does not appear to me, only to my friends who already follow it

PlanPremiumCountryBrazilOperating SystemWindows 10My Question or IssueI cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to recover the playlist but it says its not deleted.

  • Newbie
  • Plan Premium Country Brazil Operating System Windows 10 My Question or Issue I cannot see my playlist because she does not appear to me, only to my friends who already follow it. i tried to re...
  • SoundShots
  • Composer
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Some tracks are unavailable in Russia, but I see playlists with the tracks’ names. Why is that? :(

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • SoundShots
  • Composer
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible for individual/few songs to also appear in Album view/panel?

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these handful of songs to appear under their album in the...

  • Casual Listener
  • So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these ...
  • Ivan
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Hörbuch verschwunden

Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?

  • Casual Listener
  • Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?      
  • Silvia67
  • Casual Listener
  • 7179 Views
  • 14 replies
  • 1 likes
  • 7179 Views
  • 14 replies
  • 1 likes

Android App not saving followed artists

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueFollowed artists are not saving from the mobile app. I have no idea how large of an impact this has had, but I've tried following various artists only to see my preferences...

  • Visitor
  • Plan Premium Country USA Device Pixel 4 Operating System Android    My Question or Issue Followed artists are not saving from the mobile app. I have no idea how large of an impact...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Acccidentally deleted most of playlist

PlanFreeCountryUSDevice(Desktop)Operating System(Windows 10) My Question or IssueThis afternoon, I moved a couple CDs from an almost full playlist to one that was less cluttered. When I went to delete them from the original playlist, I somehow delete...

  • Casual Listener
  • Plan Free Country US Device (Desktop) Operating System (Windows 10)   My Question or Issue This afternoon, I moved a couple CDs from an almost full playlist to one that was less clutte...
  • HelloGammaRay
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

can't play music in my library

i can't play some songs, it's grey and i can't play it like other i can't found answer on that question

  • Visitor
  • i can't play some songs, it's grey and i can't play it like other i can't found answer on that question   
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes