Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
S8
Operating System
Android 9
My Question or Issue
Started today... under "Your Library" in both Playlists and Albums, it will say it's downloading random albums that I've liked. I click each one, uncheck the Downloading box, unfollow the playlist/radio, and it comes right back soon as I click "Home" and starts downloading again! I've cleared cache. I've reinstalled the app. What else can I do??
Welcome to the Community! Have you tried logging out and back in?
have you tried restarting your device?
Plan
Premium
Country
Netherlands
Device
Huawei P30
Operating System
Android 9
My Question or Issue
Since a week or so, Spotify keeps downloading albums for offline use. I have never marked these albums for offline listening. I keep removing the downloads but Spotify continues downloading them again and again. I reinstalled the app, I've cleaned the cache on my phone as well. Ive also signed out on all devices.
I have the same problem. Try everything but doesnt work! How can i fix this?
Glad I'm not alone! I've done everything to no avail. I just can't use Wi-Fi on my phone unless I want it to download hundreds of songs!
Hi all,
Thanks for reaching out!
We're aware there's an Issue about this. We advise you to go here and vote by clicking +VOTE To state you're experiencing this. Feel free to add the relevant info we asked for, this will be helpful.
Thanks!
Hi @Jelmerro,
Thanks for writing about this here!
We're aware there's an Issue with this. We advise you to go here and vote by clicking +VOTE To state you're experiencing this. Feel free to add the relevant info we asked for, this will be helpful.
Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…