Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 248191 Views
  • 83 replies
  • 87 likes
  • 248191 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • m0yP
  • Casual Listener
  • 108384 Views
  • 247 replies
  • 43 likes
  • 108384 Views
  • 247 replies
  • 43 likes

Superuser Contribution Public playlists not being visible for others

PlanFreeCountryNorwayDeviceComputerOperating SystemWindows 11Spotify VersionSpotify for Windows1.1.97.962.g24733a46My Question or Issueto the best of my knowledge the public playlists feature is broken. Yes this is on another account but it doesn't c...

  • Regular
  • Plan Free Country Norway Device Computer Operating System Windows 11 Spotify Version Spotify for Windows 1.1.97.962.g24733a46 My Question or Issue to the best of my knowledge the public p...
  • Not applicable
  • 644 Views
  • 2 replies
  • 0 likes
  • 644 Views
  • 2 replies
  • 0 likes

Superuser Contribution Friends Mix not appearing even though I have 3+ individual blends?

Title says it all. I'm on both IOS and Desktop. Tried reinstalling both and creating more blends with more people. It just won't appear.

  • Casual Listener
  • Title says it all. I'm on both IOS and Desktop. Tried reinstalling both and creating more blends with more people. It just won't appear.
  • Lucjohn
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Superuser Contribution a random song keeps playing half way through other songs.

Half way through listening to a song, a random song called Shooting Star by XG kicks in. It is happening on my laptop and mobile literally every 10 minutes. The song is not on my playlist and I nor would I ever choose it to be. How do I stop this? Se...

  • Visitor
  • Half way through listening to a song, a random song called Shooting Star by XG kicks in. It is happening on my laptop and mobile literally every 10 minutes. The song is not on my playlist and I nor w...
  • Vasil
  • Moderator
  • 372 Views
  • 3 replies
  • 2 likes
  • 372 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Why the musics listened on Web Player don't appear to my friends on Recent Activity?

PlanFreeCountry: BrazilDevicePCOperating SystemWindows 10 The title says almost everything. Recently, talking with one friend I discovered that a lot of the songs I listened would not appear to him in the recent activity tab. Soon I discovered that a...

  • Casual Listener
  • Plan Free Country: Brazil Device PC Operating System Windows 10   The title says almost everything. Recently, talking with one friend I discovered that a lot of the songs I listened woul...
  • aj1001
  • Visitor
  • 3084 Views
  • 7 replies
  • 2 likes
  • 3084 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify playlist image crops

Trying to stop image being cropped.500x500 px The image to be uploaded format should it be 500x450? this may stop cropping of a square image.

  • Regular
  • Trying to stop image being cropped. 500x500 px  The image to be uploaded format should it be 500x450? this may stop cropping of a square image.      
  • kingsdenstudios
  • Casual Listener
  • 4337 Views
  • 4 replies
  • 0 likes
  • 4337 Views
  • 4 replies
  • 0 likes

new duo plan

How move a playlist from the original Spotify account to the duo partners account?

  • Visitor
  • How move a playlist from the original Spotify account to the duo partners account?
  • kaworu_bloodpaw
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How can I undownload a specific song from an album that I have downloaded?

I would like to undownload and actually block a few different songs. I can’t find a way to do this unfortunately- I’m not sure if there is a way. But I would love if Spotify could make this a thing

  • Visitor
  • I would like to undownload and actually block a few different songs. I can’t find a way to do this unfortunately- I’m not sure if there is a way. But I would love if Spotify could make this a thing ...
  • kaworu_bloodpaw
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists not showing up in library

my playlists will not show up in my library, if i select “playlists” and then “by me” only one thing appears on screen, a folder. if i tap that folder it takes me to the same window, and that goes on and on. if i go to my profile, my playlists do sho...

  • Casual Listener
  • my playlists will not show up in my library, if i select “playlists” and then “by me” only one thing appears on screen, a folder. if i tap that folder it takes me to the same window, and that goes on...
  • Lyubka
  • Moderator
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

can i recover a playlist i deleted from past 90 days ago?

i deleted a playlist a few months ago. i went to the playlist recovery page and i couldn’t find it. has it been permanently deleted?

  • Casual Listener
  • i deleted a playlist a few months ago. i went to the playlist recovery page and i couldn’t find it. has it been permanently deleted?
  • gabbygonzales
  • Casual Listener
  • 545 Views
  • 2 replies
  • 1 likes
  • 545 Views
  • 2 replies
  • 1 likes

Superuser Contribution Need to group albums by artist in library on Spotify

PlanFreeCountryUnited StatesDeviceWindowsOperating SystemWindows 11My Question or IssueI just registered for Spotify today, and I am considering a switch from Apple Music. However, after adding a few albums and artists to my library, I am not seeing ...

  • Casual Listener
  • Plan Free Country United States Device Windows Operating System Windows 11 My Question or Issue I just registered for Spotify today, and I am considering a switch from Apple Music. However, ...
  • SpotOnMusic
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist order is not working, premium, random deactivated.

Does not play the songs in order despite being premium and the random function is off. the next song always is random ando even is not part of the playlist. It happens in all plataforms with my account.

  • Casual Listener
  • Does not play the songs in order despite being premium and the random function is off. the next song always is random ando even is not part of the playlist. It happens in all plataforms with my accou...
  • rmacedof
  • Casual Listener
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

i CANNOT ALPHABETIZE MY LOVED SONGS!

I use to have my loved songs (favorites) alphabetized but now they are scattered.

  • Visitor
  • I use to have my loved songs (favorites) alphabetized but now they are scattered.
  • kaworu_bloodpaw
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Playlist title and picture is being automatically deleted

DeviceiPhone XS Max My Question or IssueI have a to-go-to playlist which has around 1300+ likesBoth playlist title and photo are being deleted after a while and Im not sure why. I tried putting a title name and replacing the picture but it kept on re...

  • Casual Listener
  •   Device iPhone XS Max   My Question or Issue I have a to-go-to playlist which has around 1300+ likes Both playlist title and photo are being deleted after a while and Im not sure why...
  • Alex
  • Spotify Legend
  • 1182 Views
  • 12 replies
  • 2 likes
  • 1182 Views
  • 12 replies
  • 2 likes

Songs in blend playlist aren't being added by me

I created a blend playlist with my friends but now none of the songs that are being added are being added by me. There's 2 songs on the playlist that I share with my friends otherwise nothing else is added by me. All of my friends have multiple songs...

  • Newbie
  • I created a blend playlist with my friends but now none of the songs that are being added are being added by me. There's 2 songs on the playlist that I share with my friends otherwise nothing else is...
  • Taylith
  • Community Legend
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Superuser Contribution Each third track in my liked playlist is suddenly UNLIKED

Hello,I need help with restoring my LIKED SONGS playlist as I've noticed that for some reason each THIRD song in it is UNLIKED. That's around three thousand tracks were simultaneously pruned.That's very annoying as I've gathered it and carefully sele...

  • Gig Goer
  • Hello, I need help with restoring my LIKED SONGS playlist as I've noticed that for some reason each THIRD song in it is UNLIKED.  That's around three thousand tracks were simultaneously prune...
  • kosodka
  • Casual Listener
  • 628 Views
  • 6 replies
  • 1 likes
  • 628 Views
  • 6 replies
  • 1 likes

Superuser Contribution Private session not working

Tracks played during private session, become visible in „recently played” and affect discover weekly/release radar. Those playlist become useless

  • Newbie
  • Tracks played during private session, become visible in „recently played” and affect discover weekly/release radar. Those playlist become useless
  • Joan
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: My Forever Favorites (Share yours with us)

Hi, I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue?

  • Newbie
  • Hi,  I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue? 
  • Lyubka
  • Moderator
  • 692 Views
  • 6 replies
  • 1 likes
  • 692 Views
  • 6 replies
  • 1 likes