Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • skawck
  • Newbie
  • 256414 Views
  • 86 replies
  • 87 likes
  • 256414 Views
  • 86 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Uthegen
  • Regular
  • 116659 Views
  • 216 replies
  • 43 likes
  • 116659 Views
  • 216 replies
  • 43 likes

Superuser Contribution pas d'acces à la rétrospective 2022

Bonjour, ce n'est pas une question très importante mais malgré mon abonnement à Spotify Premium je n'ai accès nulle part à ma retrospective 2022, mais seulement à une playlist de mes titres préférés 2022. Sauriez vous m'aider ? Merci d'avance

  • Visitor
  • Bonjour, ce n'est pas une question très importante mais malgré mon abonnement à Spotify Premium je n'ai accès nulle part à ma retrospective 2022, mais seulement à une playlist de mes titres préférés ...
  • AlejaR
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is moving downloaded musics from hd folder to sd card possible?

Spotify keeps downloading to my cell storage instead of the SD card despite having it set to download to SD card on settings. I already gave up on trying to fix that as I tried everything and nothing works.I want to know if there's a way to move the ...

  • Visitor
  • Spotify keeps downloading to my cell storage instead of the SD card despite having it set to download to SD card on settings. I already gave up on trying to fix that as I tried everything and nothing...
  • Joan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution stop automatically playing suggested songs when trying to play my playlist

Trying to play my playlist and recently Spotify plays a suggested track every other song - most annoying. How do I delete this feature before I delete Spotify!!

  • Visitor
  • Trying to play my playlist and recently Spotify plays a suggested track every other song - most annoying. How do I delete this feature before I delete Spotify!!
  • Alex
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked songs

Plan Premium Country Italy Deviceiphone 13Operating System(iOS 16.1) My Question or Issue Any to completely remove the "enhanced" option on the liked songs playlist on the mobile app. Whatever I do, when i go back to the playlist or listening to it, ...

  • Newbie
  • Plan Premium  Country Italy    Device iphone 13 Operating System (iOS 16.1)       My Question or Issue   Any to completely remove the "enhanced" op...
  • Alex
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Playlist added to my library, but unable to add songs to it

PlanFree/PremiumCountry DeviceIphone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI saved a playlist from my old account to my current one. I am able to play it, I also downloaded it so its available when I am not con...

  • Visitor
  •   Plan Free/Premium Country   Device Iphone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I saved a playlist from my old account to...
  • Amay
  • Spotify Star
  • 1130 Views
  • 1 replies
  • 0 likes
  • 1130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Filtered Songs from Liked Songs do not play

PlanPremiumCountryUSDeviceIssue persists on iPhone, Macbook, and Windows (PC)Operating SystemWindows 10, whatever the latest macbook and iphone OS's are. My Question or IssueHere's a video showing my issue - it's a little cropped to preserve some pri...

  • Casual Listener
  • Plan Premium Country US Device Issue persists on iPhone, Macbook, and Windows (PC) Operating System Windows 10, whatever the latest macbook and iphone OS's are.    My Question or I...
  • nousername422
  • Regular
  • 2102 Views
  • 16 replies
  • 5 likes
  • 2102 Views
  • 16 replies
  • 5 likes

Superuser Contribution Cannot shuffle liked songs

PlanPremium DuoCountryUsaDeviceAndroid Note 21My Question or IssueEverytime I try to shuffle my liked songs it says I've discovered a premium feature!

  • Casual Listener
  • Plan Premium Duo Country Usa Device Android Note 21 My Question or Issue Everytime I try to shuffle my liked songs it says I've discovered a premium feature! 
  • Vasil
  • Moderator
  • 519 Views
  • 7 replies
  • 0 likes
  • 519 Views
  • 7 replies
  • 0 likes

Superuser Contribution Search in favourite songs

Hey, I want to search a song by a keyword within my favourite songs and I don't find a way to do that. There is no menu offered in favourite songs. How can that be? I have thousands of songs there and cannot scroll through all of them. Please help

  • Visitor
  • Hey, I want to search a song by a keyword within my favourite songs and I don't find a way to do that. There is no menu offered in favourite songs. How can that be? I have thousands of songs there an...
  • Eni
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mis me gusta.

PlanPremiumCountryChile Device(iPhone 11, ipad, pc)Operating System(iOS 16.2, Windows 10) He estado teniendo problemas con mis gusta desde hace un tiempo, he agregado canciones y al tiempo desaparece el corazón pero siguen apareciendo en mi bibliotec...

IMG_0199.PNG IMG_0200.PNG
  • Newbie
  • Plan Premium Country Chile   Device (iPhone 11, ipad, pc) Operating System (iOS 16.2, Windows 10)   He estado teniendo problemas con mis gusta desde hace un tiempo, he agregado ca...
  • OscarDC
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes after tapping "Cancel" button in playlist search

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 16.2 IssueI've noticed somewhat inconsistently but often that the app will crash whenever I attempt to search for a song within any of my playlists. I have updated the app to the lates...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 16.2   Issue I've noticed somewhat inconsistently but often that the app will crash whenever I attempt to searc...
  • Lyubka
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution My library playlist is missing from my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to search or sort personal playlist

Hello everyone, Lately the app has not been letting me search through songs in my personal playlist and also won't let me sort. When I drag down on my screen, I can't access the search bar or sort button that's usually at the top of the playlist. I'v...

  • Casual Listener
  • Hello everyone,   Lately the app has not been letting me search through songs in my personal playlist and also won't let me sort. When I drag down on my screen, I can't access the search bar o...
  • Yordan
  • Moderator
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Playlist got taken down

PlanPremiumCountryUSADeviceN/AOperating SystemN/A My Question or IssueRecently, I got an email that my playlist was taken down. The title is not copyrighted (it uses basic words like sleep, slow, soft, and lofi) and the playlist wallpaper comes from ...

  • Gig Goer
  • Plan Premium Country USA Device N/A Operating System N/A   My Question or Issue Recently, I got an email that my playlist was taken down. The title is not copyrighted (it uses basic wo...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Radio Bugged

Hello, i have used the playlist radio a lot back in the day. I used to remove all tracks (doesnt matter if i liked them or not cause if i did i put them in the playlist and i dont want to have them come up again in the radio session as i am just tryi...

  • Newbie
  • Hello,   i have used the playlist radio a lot back in the day. I used to remove all tracks (doesnt matter if i liked them or not cause if i did i put them in the playlist and i dont want to ha...
  • Lyubka
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Going farther back in History

My Question or Issue I figured out how to look up my history on the app but it only goes back 4 months. The song I cant remember is 3 weeks earlier and it is killing me. SOS any way to go further back to find all of my history???? I need to remember ...

  • Visitor
  • My Question or Issue   I figured out how to look up my history on the app but it only goes back 4 months. The song I cant remember is 3 weeks earlier and it is killing me.  SOS any w...
  • jrham
  • Roadie
  • 1050 Views
  • 1 replies
  • 1 likes
  • 1050 Views
  • 1 replies
  • 1 likes

Cannot delete playlists on mobile app

Very frustrating have seen this post before with resolution yet not an open top it currently. Trying to delete playlists from mobile app on iPhone. Have deleted all songs in playlist have followed instructions using three dots to delete playlist. Not...

  • Casual Listener
  • Very frustrating have seen this post before with resolution yet not an open top it currently.   Trying to delete playlists from mobile app on iPhone. Have deleted all songs in playlist have fol...
  • kaworu_bloodpaw
  • Roadie
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hola necesito ayuda

como le puedo hacer para poder descargar música si dice que que excedí el límite si apenas acabo de obtener premian y no eh descargado nada

  • Visitor
  • como le puedo hacer para poder descargar música si dice que que excedí el límite si apenas acabo de obtener premian y no eh descargado nada 
  • Lyubka
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takedown Notification email error

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 15.6.1 My Question or IssueHello! I have just received a takedown notification email, but the code it has given me (spotify:user:pilotac) is just for my user profile. I can’t seem to f...

  • Community Legend
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 15.6.1   My Question or Issue Hello! I have just received a takedown notification email, but the code it has gi...
  • Dian
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes