Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242703 Views
  • 79 replies
  • 86 likes
  • 242703 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99740 Views
  • 210 replies
  • 44 likes
  • 99740 Views
  • 210 replies
  • 44 likes

Superuser Contribution Playlist causes display issues, probably because of its name

spotify:playlist:5u4G1E3tJwVwuEy4kwrV5S has an empty (or weird symbol?) name.I had this playlist in a folder in my playlist tree and all playlist after this one were not shown (next folder was shown, this affected only the folder the playlist was in....

  • Roadie
  • spotify:playlist:5u4G1E3tJwVwuEy4kwrV5S has an empty (or weird symbol?) name. I had this playlist in a folder in my playlist tree and all playlist after this one were not shown (next folder was sh...
  • Elena
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Access

Hello - I can’t access my playlists; do I need a Premium Account to see what is all on my playlists? Thanks.

  • Casual Listener
  • Hello -         I can’t access my playlists; do I need a Premium Account to see what is all on my playlists?    Thanks.
  • Vasil
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 390 Views
  • 1 replies
  • 0 likes

Bot/record label is trashing my collaborative playlist, Spotify support doesn't help me

PlanPremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlanPremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a collaborative playlist for a few...

  • Visitor
  • Plan Premium Country   Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Plan Premium Country   Device All Operating Syste...
  • tobiasw225
  • Newbie
  • 1526 Views
  • 2 replies
  • 4 likes
  • 1526 Views
  • 2 replies
  • 4 likes

Superuser Contribution Playlist vs Play Queue Issue

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Z Fold 3Operating SystemAndroid 12 The current behavior:My play queue seems to be glitched with both Shuffle and regular play. It doesn't play the entire playlist before repeating (if repeat is on) ...

  • Newbie
  •   Plan Premium Country United States Device Samsung Galaxy Z Fold 3 Operating System Android 12   The current behavior: My play queue seems to be glitched with both Shuffle and r...
  • Elena
  • Moderator
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify account won't play specific songs

PlanPremium DeviceGoogle Pixel 6, MacBook Pro 2019Operating SystemAndroid 12, macOS Big Sur 11.6.4 My Question or IssueMy account won't play specific songs from the Piku EP by Anupam Roy. It won't play tracks 1, 2, 3, and 5, but track 4 will play. I ...

  • Casual Listener
  • Plan Premium   Device Google Pixel 6, MacBook Pro 2019 Operating System Android 12, macOS Big Sur 11.6.4   My Question or Issue My account won't play specific songs from the Piku E...
  • Alex
  • Spotify Legend
  • 832 Views
  • 7 replies
  • 0 likes
  • 832 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Discover Weekly] Is not updating

PlanPremiumCountryNot relevant I believeDeviceAny Operating SystemAny. Tried in Windows 10, macOS Catalina and Android 10 My Question or IssueFirst of all, I am aware of the other ticket with the same subject https://community.spotify.com/t5/Ongoing-...

  • Casual Listener
  • Plan Premium Country Not relevant I believe Device Any   Operating System Any. Tried in Windows 10, macOS Catalina and Android 10   My Question or Issue First of all, I a...
  • lexotero
  • Casual Listener
  • 1060 Views
  • 4 replies
  • 0 likes
  • 1060 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Please allow a "thumbs down" or "hide song" option

Literally dozens of other users have been able to navigate the roadblocks and mazes to submit to Spotify that the "hide song" function needs to be re-implemented and yet all of the posts are "closed - doesn't meet requirements". Congratulations, you ...

  • Newbie
  • Literally dozens of other users have been able to navigate the roadblocks and mazes to submit to Spotify that the "hide song" function needs to be re-implemented and yet all of the posts are "closed ...
  • Eni
  • Moderator
  • 293 Views
  • 1 replies
  • 2 likes
  • Mobile
    Other
  • 293 Views
  • 1 replies
  • 2 likes

Superuser Contribution Why aren't any of my Daily Mixes updating?

For some reason my Daily Mixes aren't updating at all and the only answer I could find is that it updates depending on how often you listen to Spotify. Is this true?

  • Music Fan
  • For some reason my Daily Mixes aren't updating at all and the only answer I could find is that it updates depending on how often you listen to Spotify. Is this true?  
  • Alex
  • Spotify Legend
  • 638 Views
  • 4 replies
  • 0 likes
  • 638 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Do Not Track" Function

I'd like to be able to exclude certain songs, playlists, artists from being tracked in my history/statistics. The reason for this is that I have several playlists of songs for my infant daughter that I play daily. I'd rather not have these songs appe...

  • Casual Listener
  • I'd like to be able to exclude certain songs, playlists, artists from being tracked in my history/statistics. The reason for this is that I have several playlists of songs for my infant daughter th...
  • Alex
  • Spotify Legend
  • 821 Views
  • 5 replies
  • 0 likes
  • 821 Views
  • 5 replies
  • 0 likes

Playlist was taken down for no apparent reason

One day out of nowhere my Spotify playlist had its name and picture removed and I had received a message through my email which stated "We have found the following content to be in violation of our content policies, and we have removed it. Please see...

  • Casual Listener
  • One day out of nowhere my Spotify playlist had its name and picture removed and I had received a message through my email which stated "We have found the following content to be in violation of our c...
  • Taylith
  • Community Legend
  • 1822 Views
  • 3 replies
  • 2 likes
  • 1822 Views
  • 3 replies
  • 2 likes

Superuser Contribution Can't tap particular song to play it.

How come on occasion I'll find that there is one particular song in my library which has suddenly become literally impossible to play by normal means? The application does nothing if I tap the song; select its options menu and cue it just to play it....

  • Casual Listener
  • How come on occasion I'll find that there is one particular song in my library which has suddenly become literally impossible to play by normal means? The application does nothing if I tap the song; ...
  • Jeremy
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Bad Devs
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution blends have disappeared!

PlanPremiumCountryCanadaDevice(iPhone 11)Operating System(iOS 15.1) My Question or Issue my blends have all disappeared from the “made for you” tab as you can see in the screenshot below. I can still access a few blends that i’m following from my pla...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 11) Operating System (iOS 15.1)   My Question or Issue   my blends have all disappeared from the “made for you” tab as you can see in t...
  • Jeremy
  • Spotify Legend
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs play after my playlist finishes playing

PlanPremiumCountryusaDeviceamazon echo My Question or IssueI have a playlist with 4 songs, and in the last two days, after the playlist finishes playing once or twice (it's on full repeat) it starts playing some random songs. Most of the time, once t...

  • Gig Goer
  • Plan Premium Country usa Device amazon echo   My Question or Issue I have a playlist with 4 songs, and in the last two days, after the playlist finishes playing once or twice (it's on fu...
  • Jeremy
  • Spotify Legend
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Superuser Contribution Restored Playlist as recommended - does not work

One of my playlists got deleted and I tried to restore it as recommended on the spotify homepage, but it does not work. In my accout I saw that the playlist got deleted - about 309 songs - and I pushed the button restore. Now the playlist show up onl...

  • Regular
  • One of my playlists got deleted and I tried to restore it as recommended on the spotify homepage, but it does not work.    In my accout I saw that the playlist got deleted - about 309 son...
  • OscarDC
  • Moderator
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove from profile / Make playlist secret

I noticed that they added a new feature, "remove from profile / add to profile" & removed the "make playlist secret/public". Is this new feature the same as the old feature? Where the playlist I choose to be removed from my profile will be seen as pr...

  • Casual Listener
  • I noticed that they added a new feature, "remove from profile / add to profile" & removed the "make playlist secret/public". Is this new feature the same as the old feature? Where the playlist I ...
  • Yordan
  • Moderator
  • 4243 Views
  • 3 replies
  • 0 likes
  • 4243 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't play anything except for one album that Spotify is stuck on

Both using the Spotify desktop app or the web player, I can't play anything except songs from an album I am stuck on. In this album it's also impossible to skip. Only pause/play works on the current song. The only way to advance one measly song is to...

  • Casual Listener
  • Both using the Spotify desktop app or the web player, I can't play anything except songs from an album I am stuck on. In this album it's also impossible to skip. Only pause/play works on the cur...
  • Yordan
  • Moderator
  • 700 Views
  • 7 replies
  • 0 likes
  • 700 Views
  • 7 replies
  • 0 likes

Superuser Contribution Pc local files not syncing to my phone?

PlanPremiumCountryUSADevice(iPhone 11 pro max)Operating System(iOS 15, Windows 10) My Question or IssueMy pc wont sync the local files with my phone but it will with my laptop. I have read through too many articles of how to fix local files syncing a...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 11 pro max) Operating System (iOS 15, Windows 10)   My Question or Issue My pc wont sync the local files with my phone but it will with my lapto...
  • OscarDC
  • Moderator
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution New Releases section is not updating

Hi there. Since the summer, on both my desktop and ios app, then New Releases section has failed to update. I live in Romania, and my Romanian friends have the same issue. I'm on a premium account. I use a Macbook Air, and iPhone6 with uptodate opera...

  • Visitor
  • Hi there.   Since the summer, on both my desktop and ios app, then New Releases section has failed to update.    I live in Romania, and my Romanian friends have the same issue.&nbs...
  • Duo_Sawayama
  • Casual Listener
  • 3712 Views
  • 9 replies
  • 0 likes
  • 3712 Views
  • 9 replies
  • 0 likes

Superuser Contribution share and edit playlists with friends

Hello!Is it possible to make a shared playlist with a friend where you can both edit the list?Thanks!

  • Casual Listener
  • Hello! Is it possible to make a shared playlist with a friend where you can both edit the list? Thanks!
  • Elena
  • Moderator
  • 16032 Views
  • 8 replies
  • 1 likes
  • 16032 Views
  • 8 replies
  • 1 likes

Superuser Contribution [Multiple Devices] "Failed to save playlist changes" error for over a year now

I've been a Premium user (family plan) for many years and I've had the "Failed to save playlist changes" error for over a year now. The error happens on my Windows PC as well as 3 Android devices. I tried everything and kep on giving up for over a ye...

  • Casual Listener
  • I've been a Premium user (family plan) for many years and I've had the "Failed to save playlist changes" error for over a year now. The error happens on my Windows PC as well as 3 Android devices. I ...
  • Eni
  • Moderator
  • 1263 Views
  • 7 replies
  • 0 likes
  • 1263 Views
  • 7 replies
  • 0 likes