Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 258840 Views
  • 87 replies
  • 87 likes
  • 258840 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • vivagabo
  • Casual Listener
  • 119922 Views
  • 217 replies
  • 43 likes
  • 119922 Views
  • 217 replies
  • 43 likes

Superuser Contribution Lost Library

Lost my library when formatting my memory card

  • Visitor
  • Lost my library when formatting my memory card
  • Eni
  • Moderator
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

How can I get all my liked songs back after removing them from my liked?

I lost all of my liked songs when I tried removing some of the songs in my liked and I can't get them back because that would take ages and really good memory so I don't know what to do. Can someone help me?

  • Visitor
  • I lost all of my liked songs when I tried removing some of the songs in my liked and I can't get them back because that would take ages and really good memory so I don't know what to do. Can someone ...
  • osornios
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content is turned on but not working

I was trying to listen to a song and discovered it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it was turned on. Ive tried restarting phone, logging out and ...

  • Visitor
  • I was trying to listen to a song and discovered  it would not let me. It said i wasn’t allowed to listen to explicit content which Ive never had a problem with. I went into my settings but it wa...
  • Not applicable
  • 7095 Views
  • 2 replies
  • 0 likes
  • 7095 Views
  • 2 replies
  • 0 likes

Superuser Contribution audiobooks

when will they be available in Portugal

  • Visitor
  • when will they be available in Portugal
  • Not applicable
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution How automatically add song to a playlist

Hello everyone,Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, personally, it adds it to my favorites. How can I manage for...

  • Visitor
  • Hello everyone, Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, persona...
  • kkobii
  • Newbie
  • 6425 Views
  • 5 replies
  • 0 likes
  • 6425 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stuttering on scroll 120hz in playlist

While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling.PlanPremiumCountryIndiaDeviceVivo x100 2024Operating SystemAndroid 15 My Question or Issue

  • Visitor
  • While I'm scrolling throughout the playlist my spotify is stuttering it doesn't work on 120hz it drops down to 40 or 50 hz while scrolling. Plan Premium Country India Device Vivo x100 2024 Ope...
  • OscarDC
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Editing & Moving Playlists?

PlanPremium FamilyCountryUSADeviceiPhone 14Operating SystemiOS 18.2 My Question or IssueWhen I first got Spotify YEARS ago I had one major playlist that I dropped all of my favorite tracks into. I made a separate playlist by accident that was added a...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 14 Operating System iOS 18.2   My Question or Issue When I first got Spotify YEARS ago I had one major playlist that I dropped all of my f...
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Repeating played songs

My Question or Issue Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for them to prove they don't speak English let alone understand t...

  • Newbie
  • My Question or Issue   Songs on my playlists have been repeating directly after playing. (The song plays twice). I have spent the last couple of hours chatting with customer support only for t...
  • 153 Views
  • 0 replies
  • 0 likes
  • Terrible service.
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Add to queue" option has disappeared

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueRight-clicking on a song, or clicking on the three dots, no longer brings up "Add to play queue" as an option. I can add to a playlist, go to album, go to a...

  • Visitor
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue Right-clicking on a song, or clicking on the three dots, no longer brings up "Ad...
  • blownsociety
  • Visitor
  • 3347 Views
  • 7 replies
  • 5 likes
  • 3347 Views
  • 7 replies
  • 5 likes

DailyMix not updating since I ported Microsoft Music account in 2016

The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.

  • Visitor
  • The daily mix is dominated by my music taste from 2016 as that is when I moved over from microsoft music.
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Почему мне в рекомендациях постоянно включают песни на украинском языке бля

Я относился к украинскому языку параллельно, но и за вас я его начинаю ненавидеть Почему мне рекомендуют песни на украинском языке, аааааа?

  • Visitor
  • Я относился к украинскому языку параллельно, но и за вас я его начинаю ненавидеть Почему мне рекомендуют песни на украинском языке, аааааа?
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can’t open playlists

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 15) My Question or IssueAs of this week, I can’t open my playlists, I can still shuffle them and listen to the songs but I can’t open my own playlist, when I click on the “and more” part w...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 15)   My Question or Issue As of this week, I can’t open my playlists, I can still shuffle them and listen to ...
  • Vera-Faust
  • Visitor
  • 39282 Views
  • 12 replies
  • 42 likes
  • 39282 Views
  • 12 replies
  • 42 likes

my podcast has disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • DeeTee1
  • Visitor
  • 477 Views
  • 6 replies
  • 0 likes
  • 477 Views
  • 6 replies
  • 0 likes

I can listen to one artist on my playlist

PlanFree/PremiumCountryI want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen to I don't want it shuffled. I will really await a feedbac...

  • Visitor
  • Plan Free/Premium Country I want to be able to one artist on in my liked music. I was able to do listen to only one artist by searching there name their song will be the only music I will listen t...
  • Jose_M
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly has become garbage; removal of the ‘dislike’ button impedes curation

Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided with the removal of the ‘dislike’ button for songs. ...

  • Casual Listener
  • Over time my discover weekly playlist has devolved into mostly garbage, I’ll rarely find one or two song sill actually transfer over into my other playlists. I’ve noticed this decline has coincided w...
  • Meluetta
  • Visitor
  • 2827 Views
  • 5 replies
  • 12 likes
  • 2827 Views
  • 5 replies
  • 12 likes

Offline content

I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content. DeviceiPhone 14Operating SystemiOS My Question or IssueMy questi...

  • Newbie
  • I have an account in the context of a Premium Familiar plan, and I have changed my phone and, as I had downloaded songs to play online, the system does not let me download more content.   ...
  • Maxim
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de synchroniser Shazam et Spotify

Bonjour,J'ai créé un compte Spotify premium, mais je n'arrive pas à avoir la playslist de mes titres shazamés dans ma bibliothèque Spotify. J'ai essayé de me déconnecter et reconnecter des deux applications et même de les désinstaller mais rien n'y f...

  • Visitor
  • Bonjour, J'ai créé un compte Spotify premium, mais je n'arrive pas à avoir la playslist de mes titres shazamés dans ma bibliothèque Spotify. J'ai essayé de me déconnecter et reconnecter des deux app...
  • Pedrone
  • Visitor
  • 5370 Views
  • 4 replies
  • 1 likes
  • 5370 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify playing songs but won't show it in playlist

PlanPremiumCountryGermany DeviceiPhone 8 PlusOperating SystemiOS 16.7.10 My Question or IssueWhile listening to the "Lorem" playlist (from Spotify) I heard a song I liked and later went into the playlist to find it again, but it was not shown there. ...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 8 Plus Operating System iOS 16.7.10   My Question or Issue While listening to the "Lorem" playlist (from Spotify) I heard a song I li...
  • Dessi
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes