Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242709 Views
  • 79 replies
  • 86 likes
  • 242709 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99744 Views
  • 210 replies
  • 44 likes
  • 99744 Views
  • 210 replies
  • 44 likes

Cant search for my profile or playlist

Hi, I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it just need some time until the app displays everything? Thanks i...

  • Music Fan
  • Hi,   I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it jus...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recommended music without audiobooks

PlanPremiumCountryGermanyDeviceMac, Windows, iPhoneOperating SystemDoesn't matter My Question or IssueHi folks, is it possible to exclude audiobooks and any comparable content from my recommended music? For example when I listen to my weekly mix or s...

  • Newbie
  • Plan Premium Country Germany Device Mac, Windows, iPhone Operating System Doesn't matter   My Question or Issue Hi folks, is it possible to exclude audiobooks and any comparable conten...
  • Xenia
  • Moderator
  • 578 Views
  • 2 replies
  • 3 likes
  • 578 Views
  • 2 replies
  • 3 likes

Superuser Contribution On Repeat Horribly Wrong

PlanPremiumCountryCanadaDeviceAcer Swift Laptop / iPhone XSOperating SystemWindows 10 / iOS 14.1 My Question or IssueSpotify's On Repeat is a great feature, I use it nearly every day. However the past 2 weeks it has gotten it horribly wrong. I change...

  • Casual Listener
  • Plan Premium Country Canada Device Acer Swift Laptop / iPhone XS Operating System Windows 10 / iOS 14.1   My Question or Issue Spotify's On Repeat is a great feature, I use it nearly e...
  • Jeremy
  • Spotify Legend
  • 2019 Views
  • 3 replies
  • 1 likes
  • 2019 Views
  • 3 replies
  • 1 likes

Why I can't play this Playlist

Hello, I have save this playlist for long time ago, but now I cant't play this playlist, all the songs is grey-ed out. Is this an issue or something?https://open.spotify.com/playlist/5F4fL35spX67ieqFf5fWQK?si=hoZ7Rpy_TDWHCbHKGC_CugThx in advance

  • Casual Listener
  • Hello, I have save this playlist for long time ago, but now I cant't play this playlist, all the songs is grey-ed out. Is this an issue or something? https://open.spotify.com/playlist/5F4fL35spX67...
  • Emilia_8
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Removing a shared playlist

How do I remove a shared playlist on my Spotify? These were playlists someone else created and shared with me. When I click on the three ellipses for these playlists I don’t have an option to delete them like I do for the ones I created.

  • Visitor
  • How do I remove a shared playlist on my Spotify? These were playlists someone else created and shared with me. When I click on the three ellipses for these playlists I don’t have an option to delete ...
  • 948 Views
  • 0 replies
  • 0 likes
  • 948 Views
  • 0 replies
  • 0 likes

Merge playlists together

Hey! I have a suggestion for another feature. Most people like myself manage to make several playlists over time, where the same songs appear on multiple playlists. I’ve had an account on spotify since 2016, so I got a lot of playlists that I don’t r...

  • Visitor
  • Hey!  I have a suggestion for another feature. Most people like myself manage to make several playlists over time, where the same songs appear on multiple playlists. I’ve had an account on spot...
  • 567 Views
  • 0 replies
  • 0 likes
  • Merge playlists
  • 567 Views
  • 0 replies
  • 0 likes

[Desktop][Radio] Advertisment

They don't give us a full 30 minutes after watching several unskippable ads, and they give me way too many ads, and to me, it is awful.

  • Visitor
  • They don't give us a full 30 minutes after watching several unskippable ads, and they give me way too many ads, and to me, it is awful.
  • 245 Views
  • 0 replies
  • 0 likes
  • Desktop
    Radio
  • 245 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Not adding songs automatically

PlanPremiumCountryCanadaDevicePixel 2xl/S20FEOperating SystemAllMy Question or IssueUp until a week or two ago, Spotify would create a playlist based on one song, and just keep playing music from that "genre" until I hit the stop button. Recently, I ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2xl/S20FE Operating System All My Question or Issue Up until a week or two ago, Spotify would create a playlist based on one song, and just keep play...
  • elq666
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Superuser Contribution No sound on all devices

PlanPremiumCountryIrelandDeviceiPhone 11 Pro, Surface Book 2, Dell Precision 5180Operating SystemMultiple. Windows 10 Pro. iOS 14 My Question or IssueHave been a premium member for years. In the past 24 hours, Spotify has stopped audio on all my devi...

  • Regular
  • Plan Premium Country Ireland Device iPhone 11 Pro, Surface Book 2, Dell Precision 5180 Operating System Multiple. Windows 10 Pro. iOS 14   My Question or Issue Have been a premium memb...
  • Alex
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved album discrepancies between library and artist page

Plan : PremiumCountry : FrancePlatform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player My Question or IssueI have notice there are large discrepancies between the "Library > Albums" view and the list of albums present on the artist's p...

Capture d’écran de 2020-05-16 11-04-45.png Capture d’écran de 2020-05-16 11-05-18.png
  • Music Fan
  • Plan : Premium Country : France Platform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player   My Question or Issue I have notice there are large discrepancies between t...
  • Link85
  • Music Fan
  • 788 Views
  • 5 replies
  • 0 likes
  • library malfunction
  • 788 Views
  • 5 replies
  • 0 likes

How can I tell the algorithm to "ignore" certain things? (My entire Spotify is now white noise...)

Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night... However, within a few days, Spotify's algorithm determined that all I want to hear is white noise, ocean sounds, etc. This is ins...

  • Casual Listener
  • Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night...  However, within a few days, Spotify's algorithm determined that all I wa...
  • 424 Views
  • 0 replies
  • 2 likes
  • 424 Views
  • 0 replies
  • 2 likes

Superuser Contribution If you like an entire album it appears on your artist playlist - any way to stop this?

PlanPremiumCountryUKDeviceAll devices My Question or IssueEvery time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the whole album's contents to the corresponding artist's playlist if I'm following ...

  • Casual Listener
  • Plan Premium Country UK Device All devices     My Question or Issue Every time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the...
  • Jeremy
  • Spotify Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Hidden Songs in Library

PlanPremiumCountryUSADevice(iPhone XR, HP Stream Laptop)Operating System(iOS 14.1, Windows 8.) My Question or Issue I've noticed that the number of liked songs total is different than what shows when Spotify is in the middle of downloading new songs....

  • Newbie
  • Plan Premium Country USA Device (iPhone XR, HP Stream Laptop) Operating System (iOS 14.1, Windows 8.)   My Question or Issue   I've noticed that the number of liked songs total i...
  • Jose_M
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Liked songs are very easily removed

I think that the "heart" for liked songs is too close in the Android App to other buttons like play/pause, or the three dots for more options and it's too easy to unmark a song unintentionally. I think that would be better an isolated spot for the "d...

  • Regular
  • I think that the "heart" for liked songs is too close in the Android App to other buttons like play/pause, or the three dots for more options and it's too easy to unmark a song unintentionally. &nbs...
  • Jose_M
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Add in new songs/album

Hi, Was previously listening to full album OST from "its ok not to be ok" under podcast but it was removed. Possible to add in the full album OST to Spotify? Thanks

  • Visitor
  • Hi,    Was previously listening to full album OST from "its ok not to be ok" under podcast but it was removed. Possible to add in the full album OST to Spotify?   Thanks 
  • Jose_M
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Removing liked Song doesn't work [iOS]

Plan: PremiumCountry: GermanyDevice: iPhone XROperating System: iOS 14.1 My Question or IssueI recently wanted to remove one of my Liked Songs. The Problem is that the song won't disappear on my phone. On the computer the song is gone. On the phone h...

  • Casual Listener
  • Plan: Premium Country: Germany Device: iPhone XR Operating System: iOS 14.1   My Question or Issue I recently wanted to remove one of my Liked Songs. The Problem is tha...
  • Alex
  • Spotify Legend
  • 951 Views
  • 4 replies
  • 0 likes
  • 951 Views
  • 4 replies
  • 0 likes

Superuser Contribution Most of my albums have been erased

Free/Premium : PremiumCountry : France Device : Galaxy J5Operating System : Android 9 My Question or Issue :Almost all my saved albums have been erased from my library. Since i did a full cleaning by deleting and re-downloading everything few days ag...

  • Casual Listener
  • Free/Premium : Premium Country : France   Device : Galaxy J5 Operating System : Android 9   My Question or Issue : Almost all my saved albums have been erased from my library. Since ...
  • Alex
  • Spotify Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs dissapeared from my playlist

PlanPremium DeviceSamsung Note 5 So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the other day when I opened the app there was only 45 were left, which means close to 750 song w...

  • Casual Listener
  •   Plan Premium     Device Samsung Note 5   So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the oth...
  • Jeremy
  • Spotify Legend
  • 459 Views
  • 5 replies
  • 0 likes
  • 459 Views
  • 5 replies
  • 0 likes

Superuser Contribution Same problem

I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a couple of weeks but now it's just doing the same thing...

  • Casual Listener
  • I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a cou...
  • Ver
  • Spotify Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs tab

Device(iPhone7)Operating System(iOS ) My Question or IssueI cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete them....And where can I find all downloaded single songs including those in...

  • Casual Listener
  •   Device (iPhone7) Operating System (iOS )   My Question or Issue I cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete...
  • Mihail
  • Spotify Legend
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes