Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
Hallo, brauche Hilfe, mein Hörbuch von Jens Henrik Jensen, Oxen Triologie 1-3 ist plötzlich gelöscht und ich bin Mitten im Buch! Was kann ich machen? Kann mir jemand helfen?
PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueFollowed artists are not saving from the mobile app. I have no idea how large of an impact this has had, but I've tried following various artists only to see my preferences...
PlanFreeCountryUSDevice(Desktop)Operating System(Windows 10) My Question or IssueThis afternoon, I moved a couple CDs from an almost full playlist to one that was less cluttered. When I went to delete them from the original playlist, I somehow delete...
i can't play some songs, it's grey and i can't play it like other i can't found answer on that question
Its sung by a guy and the song is kind of slow, and he starts with the lyricstired, walking, sleeping, dreamingsomething like that and then he goes into the song its a song thats not that old and it sounds like a pop song but its really slow and its ...
PlanPremiumCountryBelarusDevicePC, Xiaomi Redmi Note 5 ProOperating SystemAndroid 9, Windows 10 My Question or IssueThe song (song) that was available recently isn't playable right now, but author says:"We checked, everyone's playing. Try to delete a...
In addition to that, 'Friend Activity' doesn't work as well. If it helps, my location is Russia. Please, don't get me wrong, but those issues are coming from Spotify itself, and not me. All users report same problems and are quite frustrated. Please ...
Hello, since I started using Spotify Premium in 2016 and my brother set the account up, I have not been able to load local files onto my phone from any device apart from the old MacBook Air we used to use, which has since been rendered obsolete.After...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan: StudentPremiumU.S. Device:iPhone 8iOS 13.6 My Question or IssueI have liked over a thousand songs from multiple albums but when I look at my "liked songs" playlist there are almost 200 songs missing. I don't want to "like all songs" in the arti...
PlanPremiumCountryIsrael DeviceOnePlusOperating SystemOxygen OS My Question or IssueThe artist name is Shlomo Artzi, and the list caption is best of Shomo Artzi. Not sure where to post a bug, hopefully here is fine
Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone. I can see the playlist but the song i have added ...
PlanPremiumCountryGermanyDeviceDesktopOperating SystemLinux My Question or Issue Some songs come up way too often in features like "Artist radio" or "Daily Mix". For instance, if I go to song/artist/playlist radio, if the original song is some kind o...
PlanPremiumCountryThe NetherlandsDeviceOne Plus 6, DesktopOperating SystemAndroid 10, Windows 10, Mozilla Firefox & Google Chrome My Question or IssueThere are multiple songs and albums from Dj Khaled which I can't play on the different devices I own...
PlanPremiumCountryUSADeviceiPhone XS, MacBook ProOperating SystemiOS 13.5, macOS Catalina My Question or IssueI listen to Spotify on my laptop and phone and within the past few days something happened where the albums no longer sort themselves proper...
PlanFreeCountryArgentina DeviceMotorola e Operating SystemWindows 10 - android My Question or Issuetwo of my playlist had a huge followers drop from a day to other, with any reasonhttps://open.spotify.com/playlist/3F1NX1LCO5jBDHln0KCeaH?si=QsY2Dh3JSQ...
PlanPremiumCountry: USA DeviceMacBook Pro late 2016Operating System My Question or IssueI want to make playlist folders on my computer. I right-clicked the playlists in the left bar, and all it would do would start playing the playlist. I pressed the...
PlanFreeDevicePCOperating SystemWindows 10 My Question or Issue It was fine until July 2020. My Spotify library suddenly stopped working and now it doesnt show any type of content: liked songs, albums, recently played tracks. I tried reinstalling Spo...
Windows 10 On PC version Spotify no playlist "Liked songs", but iOS and smartTV versions have them.
ПланFreeСтранаBelarusустройствоXiaomi Redmi Note 8 ProОперационная системаAndroid I can't listen to liked songs and albums. When I click on a song, only a small part of it plays. And if I manage to listen to everything, then I cannot move the slider ...
