Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201377 Views
  • 71 replies
  • 73 likes
  • 201377 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69211 Views
  • 107 replies
  • 40 likes
  • 69211 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146430 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146430 Views
  • 66 replies
  • 49 likes

saved albums are removed from the library

PlanPremiumCountryFranceDevice(computer)Operating System(Android, Windows 10) My Question or Issue :Normaly, when I like an an album, it goes to my library with all the albums I liked in the past. But, sometimes, spotify decide to unsave these albums...

  • Visitor
  • Plan Premium Country France Device (computer) Operating System (Android, Windows 10)   My Question or Issue : Normaly, when I like an an album, it goes to my library with all the album...
  • OneByBoo
  • Roadie
  • 1060 Views
  • 1 replies
  • 3 likes
  • LIbrary deleting
    Library gone
    problems
  • 1060 Views
  • 1 replies
  • 3 likes

None of the Beatles music will play (Android & Web player

PlanPremiumCountryAustralia DevicePixel 3xl Operating SystemAndroid 10 My Question or Issue Why can't I play the Beatles and the song radios I have saved no longer have the song in it

  • Casual Listener
  • Plan Premium Country Australia  Device Pixel 3xl  Operating System Android 10   My Question or Issue   Why can't I play the Beatles and the song radios I have saved no ...
  • OneByBoo
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Liked songs disappeared

PlanPremiumCountryMexicoDevicePCOperating SystemWindows 10 All of my liked songs disappeared, even though it shows that I still have them when I look into some of my playlist. I already tried reinstalling and restarting my pc

  • Visitor
  •   Plan Premium Country Mexico Device PC Operating System Windows 10     All of my liked songs disappeared, even though it shows that I still have them when I look into some ...
  • OneByBoo
  • Roadie
  • 419 Views
  • 1 replies
  • 2 likes
  • 419 Views
  • 1 replies
  • 2 likes

[Mobile][Your Library] Why does Spotify automatically add tons of songs to my playlists?

I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?

  • Visitor
  • I made anew playlist and Spotify automatically added a bunch of songs I didn’t want. Is there any way to stop this?
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Mobile
    Your Library
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Redeem Giftcard

On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting the code again but it stated the same thing. We ta...

  • Casual Listener
  • On July 4th, we bought two $10 dollar Spotify gift cards at the self checkout section, and when we tried to redeem it we got a pop up saying "something went wrong." Two days later, we tried inputting...
  • jueunbug
  • Casual Listener
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Artist no longer available?

Plan: PremiumCountry: AustriaDevice: Galaxy S7 Edge My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10 books of this artist online. Suddenly I can't find the artist anymore, also a...

  • Newbie
  • Plan: Premium Country: Austria Device: Galaxy S7 Edge     My Question or Issue: I have been listening to the audio books of "Rita Falk" from time to time. There were more than 10...
  • OneByBoo
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • artist
    deleted
    Not Available
    rita falk
  • 422 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Dislike button lost?

Hi, Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an artist from playing in the daily mix, but can't seem to find it....

  • Regular
  • Hi,   Due to some training at home I have played some of those tabata songs which are now annoyingly ruining my daily mixes. I've searched and found there should be a button to prevent an arti...
  • Joel-M
  • Composer
  • 366 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Playlists
  • 366 Views
  • 3 replies
  • 1 likes

Superuser Contribution "Steal the base" By scatman john isnt available in my country

Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?

  • Visitor
  • Back to the Minors is a american film and for some reason even though im in America i cant listen to the song. any help?  
  • Ivan
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • scat singing
  • 361 Views
  • 1 replies
  • 0 likes

"Chick Corea Akoustic Band" disappeared

PlanPremiumCountryItalyDeviceAllOperating SystemAll My Question or IssueThe album "Chick Corea Akoustic Band" disappeared. I cannot find it anymore in the search. It is still in my saved albums, but if I open it, almos all the songs are grayed out (s...

  • Music Fan
  • Plan Premium Country Italy Device All Operating System All   My Question or Issue The album "Chick Corea Akoustic Band" disappeared. I cannot find it anymore in the search. It is still...
  • Omri2
  • Visitor
  • 987 Views
  • 2 replies
  • 3 likes
  • 987 Views
  • 2 replies
  • 3 likes

Wrapped experience/playlist inaccuracy

My Question or IssueI’ve been unsatisfied with the last couple of results from Spotify’s Wrapped experience. I have a Last.fm account and considering Spotify is where I listen to all of my music, it’s pretty easy to clock the inaccuracy. I searched o...

  • Casual Listener
  • My Question or Issue I’ve been unsatisfied with the last couple of results from Spotify’s Wrapped experience. I have a Last.fm account and considering Spotify is where I listen to all of my music, i...
  • azevedopedro
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Now that we have unlimited likes, I can't play songs from my Liked Songs playlist

PlanPremiumCountry - USA Device(iPhone 11, iPad, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueI now have over 40,000 liked songs, but I cannot play any from any device from the Liked Songs library. Help?

  • Regular
  • Plan Premium Country - USA   Device (iPhone 11, iPad, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue I now have over 40,000 liked songs, but I cannot play...
  • OneByBoo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

One Account Multiple Device, different problem

PlanPremiumCountryIndonesiaDevice(Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020)Operating System(Android 10, Mac OS Catalina) My Question or IssueIm premium family user,my account connect to my 3 device, smartphone, tablet & la...

  • Visitor
  • Plan Premium Country Indonesia Device (Macbook pro 2017, Samsung galaxy note 10, Samsung galaxy tab A8 2020) Operating System (Android 10, Mac OS Catalina)   My Question or Issue Im pr...
  • OneByBoo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

All albums gone?

PlanPremiumCountry DevicehuaweiOperating SystemAndroid My Question or IssueI was listening to some music and favourited a song, but there was a pop up that said my liked songs was full and that I needed to delete some. I went to do that, deleted 1 al...

  • Visitor
  •   Plan Premium Country   Device huawei Operating System Android   My Question or Issue I was listening to some music and favourited a song, but there was a pop up that said ...
  • OneByBoo
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

My friend can't add songs to collab playlist even though she follows it and me

PlanFreeCountryUnited StatesDeviceMobile android phone and chromebook laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do i fix this my friend follow the collab playlist it says she can add songs but when she trie...

  • Visitor
  • Plan Free Country United States Device Mobile android phone and chromebook laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do i fix this...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Solved!! I listen to music before going to bed, but now my no repeat and 2 daily mixes are with game OSTs

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 10 My Question or IssueIs there any way to hear music anonymously? I usually listen to music before going to bed, but I don't want my playlist to be messed up by game OSTs

  • Visitor
  •   Plan Premium Country Brazil Device PC Operating System Windows 10   My Question or Issue Is there any way to hear music anonymously? I usually listen to music before going to b...
  • Emilia_8
  • Community Legend
  • 1129 Views
  • 1 replies
  • 0 likes
  • 1129 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I empty the complete "My songs" list?

MoinHow can I empty the complete "My songs" list? No deleting each song individually! Someone hijacked my account and saved over 900 songs there.

  • Visitor
  •   Moin How can I empty the complete "My songs" list? No deleting each song individually! Someone hijacked my account and saved over 900 songs there.
  • user-removed
  • Not applicable
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution One year of songs "liked" have vanished o_O

Plan : FamilyCountry France Device : iPhone SE (2016) and Macbook Pro 16"Operating System : Last ones, up to date. My Question or Issue Hi there, All the songs I've "liked" since last september have disappeared. That's... it.I don't think I've done a...

  • Casual Listener
  • Plan : Family Country France   Device : iPhone SE (2016) and Macbook Pro 16" Operating System : Last ones, up to date.   My Question or Issue   Hi there,   All...
  • Xenia
  • Moderator
  • 565 Views
  • 1 replies
  • 0 likes
  • Other
  • 565 Views
  • 1 replies
  • 0 likes

Spotify Playlist Shuffle is extremely poor, but I found an external temporary solution

Everyone knows by now the state of Spotify's 'shuffle' and how it doesn't actually shuffle an entire playlist. When I discovered that was happening, I found this service that does everything right about shuffling. It provides different algorithms for...

  • Casual Listener
  • Everyone knows by now the state of Spotify's 'shuffle' and how it doesn't actually shuffle an entire playlist. When I discovered that was happening, I found this service that does everythin...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

I recently played a playlist that I liked and now it's gone from my history

I recently played someone else's playlist from just browsing through random playlists from the search feed and I went to go find the playlist again... and it's gone from my recently played. Any way I could find the playlist again? I don't know the pe...

  • Casual Listener
  • I recently played someone else's playlist from just browsing through random playlists from the search feed and I went to go find the playlist again... and it's gone from my recently played. Any way I...
  • user-removed
  • Not applicable
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

PlanFreeCountryUSADeviceiPhone X My Question or IssueThe other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I clicked no thanks because at the moment I was only going to play one mor...

  • Casual Listener
  • Plan Free Country USA Device iPhone X   My Question or Issue The other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I ...
  • hbwriley
  • Casual Listener
  • 6776 Views
  • 2 replies
  • 0 likes
  • 6776 Views
  • 2 replies
  • 0 likes