Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Dodos128
  • Casual Listener
  • 254023 Views
  • 85 replies
  • 87 likes
  • 254023 Views
  • 85 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JoseAVG
  • Newbie
  • 114805 Views
  • 214 replies
  • 43 likes
  • 114805 Views
  • 214 replies
  • 43 likes

Superuser Contribution How do I play Spotify audio books on Alexa?

I've linked Spotify in my Alexa app according to the directions provided by Spotify and I can't get it to play my Spotify audio book. I've tried saying both "read" and "play" "on Spotify" and neither works. I also can't find any option to launch the ...

  • Casual Listener
  • I've linked Spotify in my Alexa app according to the directions provided by Spotify and I can't get it to play my Spotify audio book. I've tried saying both "read" and "play" "on Spotify" and neith...
  • Awolly
  • Visitor
  • 5324 Views
  • 7 replies
  • 0 likes
  • 5324 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution i'm getting real tired you keep silent my drumbit album

my account is a paid up why you keep silent my music that the reason i paid for this account is to play my music that i have on soundcloud.com /youngdelaney my drumbit album i'm getting tired you silent my music you not paying for stop silent my musi...

  • Casual Listener
  • my account is a paid up why you keep silent my music that the reason i paid for this account is to play my music that i have on soundcloud.com /youngdelaney my drumbit album i'm getting tired you sil...
  • kirkdelaneymiller
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Following count displaying incorrectly.

PlanPremiumCountryThailand Device(iPhone 11 Pro)Operating System(iOS 14.4) Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my phone app profile. Following and followers count show up as identical numbers (19 ...

  • Newbie
  • Plan Premium Country Thailand   Device (iPhone 11 Pro) Operating System (iOS 14.4)   Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my p...
  • Emreee
  • Newbie
  • 7924 Views
  • 22 replies
  • 0 likes
  • 7924 Views
  • 22 replies
  • 0 likes

Superuser Contribution Audio Books on Spotify

I have just started using Audio books on my iphone - and came across the 15 hour rule - so did not finish my book - I tried to go back this month to finish the Audio book but it is not allowing me to do this - getting very frustrated - any ideas on h...

  • Visitor
  • I have just started using Audio books on my iphone - and came across the 15 hour rule - so did not finish my book - I tried to go back this month to finish the Audio book but it is not allowing me to...
  • dmstrat
  • Casual Listener
  • 672 Views
  • 9 replies
  • 0 likes
  • 672 Views
  • 9 replies
  • 0 likes

Superuser Contribution How to stop recommendations

I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian music starts playing and ruins my whole vibe. I ski...

  • Casual Listener
  • I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian ...
  • Michelle155
  • Newbie
  • 992 Views
  • 4 replies
  • 1 likes
  • 992 Views
  • 4 replies
  • 1 likes

Superuser Contribution Downloaded albums unavailable when offline

PlanPremiumCountryCanadaDeviceAsus ZenFone max plusOperating SystemAndroid My Question or IssueWhenever I exit out of Spotify any albums I've downloaded revert back to being undownloaded. The songs in the album stay downloaded since I have them all s...

  • Visitor
  • Plan Premium Country Canada Device Asus ZenFone max plus Operating System Android   My Question or Issue Whenever I exit out of Spotify any albums I've downloaded revert back to being ...
  • VoSubat
  • Newbie
  • 11841 Views
  • 3 replies
  • 4 likes
  • 11841 Views
  • 3 replies
  • 4 likes

All new playlists are public by default

I am experiencing an issue where all new playlists I create are public by default. It is so time consuming and frankly also invading to have everything public. And yes - the setting is already set to OFF, but still everything gets published as public...

  • Visitor
  • I  am experiencing an issue where all new playlists I create are public by default. It is so time consuming and frankly also invading to have everything public. And yes - the setting is alr...
  • Ianuarius
  • Gig Goer
  • 683 Views
  • 2 replies
  • 1 likes
  • 683 Views
  • 2 replies
  • 1 likes

Solved!! Accidentally deleted songs from playlist - want to revert playlist to previous version

Plan - FreeCountry - UKDevice - Desktop PCOperating System - Windows 10 My Question or IssueHello,I have been reorganising my music libraries across my devices and services (such as google play music, etc.). I made a big mistake and I'm panicking a b...

  • Visitor
  • Plan - Free Country - UK Device - Desktop PC Operating System - Windows 10   My Question or Issue Hello, I have been reorganising my music libraries across my devices and s...
  • Cattion
  • Newbie
  • 10512 Views
  • 2 replies
  • 0 likes
  • deleted
    Help
    revert
  • 10512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlists not in custom order in Sonos app

From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said there have been no updates and it's probably a Spotify...

  • Regular
  • From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said the...
  • Jahdmrs
  • Newbie
  • 2804 Views
  • 25 replies
  • 4 likes
  • 2804 Views
  • 25 replies
  • 4 likes

Superuser Contribution Removed/Disappearing Spotify Songs

My Question or Issue This has been going on for years now; Spotify keeps removing songs randomly. It must be because of licensing or disagreements with the artists etc. Whatever the reason, the users should be notified when these are removed if we ha...

  • Casual Listener
  • My Question or Issue   This has been going on for years now; Spotify keeps removing songs randomly. It must be because of licensing or disagreements with the artists etc. Whatever the reason, ...
  • EpicGamerDude
  • Newbie
  • 5030 Views
  • 6 replies
  • 3 likes
  • disappearing songs
    Notifications
    removed songs
  • 5030 Views
  • 6 replies
  • 3 likes

I want to add the most recent songs added to a playlist at the top.

I want my playlist to play the most recently added songs at the top of the playlist. I have tried doing it on the iOS app and on Desktop and I can't seem to find it on either.

  • Visitor
  • I want my playlist to play the most recently added songs at the top of the playlist. I have tried doing it on the iOS app and on Desktop and I can't seem to find it on either.
  • Amay
  • Spotify Star
  • 1171 Views
  • 4 replies
  • 0 likes
  • 1171 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Wrapped says I am in the top 0% of an artist. What does that mean?

Wrapped says I am in the top 0% of an artist. What does that mean? I get that its good but whats top 0%?

  • Casual Listener
  • Wrapped says I am in the top 0% of an artist. What does that mean? I get that its good but whats top 0%?
  • thecheckers
  • Casual Listener
  • 25042 Views
  • 5 replies
  • 0 likes
  • 25042 Views
  • 5 replies
  • 0 likes

Superuser Contribution Shuffle All Albums (Songs) from Library / Library Issues after big update last year

Premium US All Devices, iOS, Mac Desktop, Roku, AppleTV So after the big library interface UX update last year, I'm still recovering from the utter obliteration of my library's organization from that changeover. I'm still incredibly upset by it, and ...

  • Regular
  • Premium  US   All Devices, iOS, Mac Desktop, Roku, AppleTV    So after the big library interface UX update last year, I'm still recovering from the utter obliteration of my l...
  • wolflayo
  • Visitor
  • 14986 Views
  • 23 replies
  • 33 likes
  • Albums
    Library Navigation
    saved albums
    shuffle
    songs
    Update
  • 14986 Views
  • 23 replies
  • 33 likes

Solved!!Superuser Contribution "Liked Songs" filter still not available for Mexico?

I'm on a paid personal plan in Mexico based on my residency and payment methods - just switched, and had to re-download all songs, etc. Also noticing my liked song filters (e.g., mood, genre) are now gone. I'm seeing threads from 3 years ago that the...

  • Casual Listener
  • I'm on a paid personal plan in Mexico based on my residency and payment methods - just switched, and had to re-download all songs, etc. Also noticing my liked song filters (e.g., mood, genre) are now...
  • 404to505
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Your Episodes” podcast playlist keeps getting updated with new episodes from unfollowed podcasts

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.5.1 My Question or IssueAs the title describes, my account’s “Your Episodes” podcast playlist keeps getting updates with new episodes from unfollowed podcasts. These are podcasts I used t...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.5.1   My Question or Issue As the title describes, my account’s “Your Episodes” podcast playlist keeps getting upd...
  • biniciahmet
  • Casual Listener
  • 2055 Views
  • 10 replies
  • 1 likes
  • 2055 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Can't remove album

DeviceSamsung S21Issue: I had pre saved an album from an artist a few months ago via my Spotify app but it appears that since then the artist has removed the album from Spotify (I've checked the artist's page and its not there. Also when I go to his ...

  • Casual Listener
  • Device Samsung S21 Issue:   I had pre saved an album from an artist a few months ago via my Spotify app but it appears that since then the artist has removed the album from Spotify (I've che...
  • meebuis
  • Casual Listener
  • 792 Views
  • 3 replies
  • 0 likes
  • 792 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jumping to the bottom of the playlist to "recomneded songs"

Everytime I am out of the playlist. Either to add a song to another playlist. Or go out of spotify to another app, when I go back to the playlist, it jumps to the bottom of the playlist, to the "recomnede songs" for this playlist part.It happens on a...

  • Casual Listener
  • Everytime I am out of the playlist. Either to add a song to another playlist. Or go out of spotify to another app, when I go back to the playlist, it jumps to the bottom of the playlist, to the "reco...
  • Xerothex
  • Newbie
  • 345 Views
  • 5 replies
  • 1 likes
  • 345 Views
  • 5 replies
  • 1 likes

Superuser Contribution local files option not showing up in settings

When I go into settings and privacy on spotify on my iphone, there is no option for local files, I'm on an iphone 13 running ios 18.1.1 on the latest spotify update

  • Visitor
  • When I go into settings and privacy on spotify on my iphone, there is no option for local files, I'm on an iphone 13 running ios 18.1.1 on the latest spotify update
  • Novy
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play folders using the desktop app

It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current version to the previous one and stop updating. I'd love t...

  • Casual Listener
  • It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current versio...
  • mcastman
  • Casual Listener
  • 5443 Views
  • 34 replies
  • 4 likes
  • 5443 Views
  • 34 replies
  • 4 likes