Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 237577 Views
  • 75 replies
  • 83 likes
  • 237577 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Tuscan23
  • Newbie
  • 93317 Views
  • 194 replies
  • 41 likes
  • 93317 Views
  • 194 replies
  • 41 likes

Solved!!Superuser Contribution The latest Spotify update on Win10 removed the custom order for "Your Library"

PlanPremiumCountryUSADeviceDell desktopOperating SystemWindows 10 My Question or IssueThe latest Spotify update on Win10 removed the custom order for "Your Library". Available options now are alphabetical, recents, recently added and creator. Please ...

  • Roadie
  • Plan Premium Country USA Device Dell desktop Operating System Windows 10   My Question or Issue The latest Spotify update on Win10 removed the custom order for "Your Library". Availabl...
  • Elena
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Toggle switch for a certain functionality

The support keeps ignoring my emails, other topics get merged or deleted... I want to see a toggle for smart shuffle:- In the settings, so once its turned off it cannot be turned on accidentally- i do not wish to be instructed how smart shuffle works...

  • Casual Listener
  • The support keeps ignoring my emails, other topics get merged or deleted...   I want to see a toggle for smart shuffle: - In the settings, so once its turned off it cannot be turned on accide...
  • narodenvrag
  • Music Fan
  • 165 Views
  • 1 replies
  • 1 likes
  • 165 Views
  • 1 replies
  • 1 likes

Superuser Contribution Album playback

Plan PremiumCountry u.k Device Galaxy S24+Operating System Android My Question or IssueHi , after I finish playing an album is there any way of playing another album that's in my recents rather than playing similar songs from different artists ? Than...

  • Regular
  • Plan Premium Country u.k   Device Galaxy S24+ Operating System Android   My Question or Issue Hi , after I finish playing an album is there any way of playing another album that...
  • Joan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Playlist disappeared

PremiumCountryUnited States, but in Germany when the issue occurred DeviceiPhone 12Operating SystemiOS 17.5. My Question or IssueCreated a playlist around a week ago, but the playlist seems to have spontaneously disappeared. I’ve checked my library m...

  • Casual Listener
  • Premium Country United States, but in Germany when the issue occurred  Device iPhone 12 Operating System iOS 17.5.   My Question or Issue Created a playlist around a week ago, but ...
  • Amayy
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving liked songs to another account within Family Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife and I have shared a premium account trial for the past 3 months during which she has ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My wife...
  • Hypersimmo68
  • Casual Listener
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Playlists] Select/pin desired genre/mood filters in liked songs

So you have done an amazing feature release which is to allow filtering your liked songs based on genre and mood. AMAZING! GREAT IDEA AND AWESOME IMPLEMENTATION. Loved it. Kudos to the team. With this feature I have found that I am a big fan of Deep ...

  • Casual Listener
  • So you have done an amazing feature release which is to allow filtering your liked songs based on genre and mood. AMAZING! GREAT IDEA AND AWESOME IMPLEMENTATION. Loved it. Kudos to the team.   ...
  • aszr
  • Newbie
  • 3027 Views
  • 12 replies
  • 12 likes
  • Playlists
  • 3027 Views
  • 12 replies
  • 12 likes

Import YouTube Music Library into Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy 20Operating SystemAndroid My Question or IssueI have been using Google Music/YouTube Music for years but now want to make the switch to Spotify. How can I export all of the songs in my YouTube Music Library t...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 20 Operating System Android   My Question or Issue I have been using Google Music/YouTube Music for years but now want to make the switch...
  • Blueeyes82
  • Visitor
  • 7503 Views
  • 5 replies
  • 0 likes
  • 7503 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Following artists and listening history are wiped out from my account.

I just joined a family plan premium and my app got very boggy so I deleted the app and logged in again to see my library is shuffled completely and my following artists and listening history and explicit content completely wiped out.

  • Visitor
  • I just joined a family plan premium and my app got very boggy so I deleted the app and logged in again to see my library is shuffled completely and my following artists and listening history and exp...
  • Eni
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Played podcast episodes playing, not unplayed

Why is Spotify playing podcast episodes that I have listened to and are marked as played, instead of moving the next chronological unplayed episode? I've had this happen on multiple podcasts, one episode will finish, and then instead of going to the ...

  • Visitor
  • Why is Spotify playing podcast episodes that I have listened to and are marked as played, instead of moving the next chronological unplayed episode? I've had this happen on multiple podcasts, one ep...
  • _44z2p2i4-g3t
  • Casual Listener
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

I need the app to stop recommending podcasts.

How? It takes up my entire screen. It recommends nonsensical stuff to me. I have never listened to podcasts and I never will. I got spotify for music. I don't want to see them anymore. I'm about done with Spotify over this.

  • Newbie
  • How? It takes up my entire screen. It recommends nonsensical stuff to me. I have never listened to podcasts and I never will. I got spotify for music. I don't want to see them anymore. I'm about done...
  • Amayy
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution blend percentage slide not loading

I've been able to access the blend playlist itself (even though it took 1/2 for it to even load), but when I try to check the slide with the percentage it just doesn't load, I've tried clearing cache, restarting phone and uninstalling and installing ...

  • Newbie
  • I've been able to access the blend playlist itself (even though it took 1/2 for it to even load), but when I try to check the slide with the percentage it just doesn't load, I've tried clearing cache...
  • Xatharv
  • Casual Listener
  • 682 Views
  • 2 replies
  • 0 likes
  • 682 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Playlist plays in reverse when sorted by date added.

PlanPremiumCountryUnited Kingdom DeviceOneplus 8 ProOperating SystemAndroid 11 My Question or IssueWhenever my personal playlist is sorted by date added and you start the playlist by selecting the songs at the top of the list, the queue plays the son...

  • Newbie
  • Plan Premium Country United Kingdom   Device Oneplus 8 Pro Operating System Android 11   My Question or Issue Whenever my personal playlist is sorted by date added and you start ...
  • Ivelina
  • Moderator
  • 3242 Views
  • 6 replies
  • 4 likes
  • Android
    bug android
  • 3242 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Order of Playlists do not match on all devices

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13, Mac OS, Windows 10 My Question or IssueWhen I rearrange the order of playlists on my computer it shows a completely different order on my phone. Not the order of songs, but the actual order o...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X Operating System iOS 13, Mac OS, Windows 10   My Question or Issue When I rearrange the order of playlists on my computer it shows a completely...
  • JJmezzy
  • Newbie
  • 8160 Views
  • 12 replies
  • 0 likes
  • 8160 Views
  • 12 replies
  • 0 likes

Superuser Contribution Bottom tab shows “Create” button for new accounts.

PlanPremium CountryUS DeviceiPhone 13, iPhone SE2 Operating SystemiOS 17.6.1 My Question or IssueYesterday, I created a new account with a new email. This account is using Duo Premium. I now see a “Create” tab at the bottom of the UI, whereas my prev...

  • Visitor
  • Plan Premium   Country US   Device iPhone 13, iPhone SE2   Operating System iOS 17.6.1   My Question or Issue Yesterday, I created a new account with a new email. Thi...
  • AlejaR
  • Moderator
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Why did the date of adding a song to the playlist 'My Favorites' disappear?

PlanPremiumCountryUkraineDeviceiPhone 13 ProOperating SystemiOS 17 My Question or IssueThis small feature added a touch of nostalgia, allowing you to see the month and year when you added a song to your favorites and remember what you were doing at t...

  • Casual Listener
  • Plan Premium Country Ukraine Device iPhone 13 Pro Operating System iOS 17   My Question or Issue This small feature added a touch of nostalgia, allowing you to see the month and year w...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Cannot download on new device

PlanPremiumCountryBelgium/netherlandsDevice(iPhone 13 pro max)Operating System(iOS 17.5.1) My Question or IssueI have a new device but I cannot download music because I apparently reached the cap of devices which can download music on, so it says I n...

  • Newbie
  • Plan Premium Country Belgium/netherlands Device (iPhone 13 pro max) Operating System (iOS 17.5.1)   My Question or Issue I have a new device but I cannot download music because I appar...
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find playlist search function missing

Hi estimeed community, i would appreciate some help please. First of all declarations:Using Android phone (all on lest updates) When i found a song i liked and wanted to add it in one of my playlists, I used to be able to choose "Add to playlist" and...

  • Casual Listener
  • Hi estimeed community, i would appreciate some help please.   First of all declarations: Using Android phone (all on lest updates)   When i found a song i liked and wanted to add it in...
  • 7_0zpzhv-uaf
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution La carpeta de archivos locales no aparece en biblioteca

A pesar de tener todos los permisos activados y descargar la música para la carpeta de archivos sigue sin aparecer la carpeta en la biblioteca de spotifyPlanPremiumCountryArgentinaDeviceiPhone 11Operating SystemIOS 17.5.1My Question or IssueNo se com...

  • Casual Listener
  • A pesar de tener todos los permisos activados y descargar la música para la carpeta de archivos sigue sin aparecer la carpeta en la biblioteca de spotify Plan Premium Country Argentina Device i...
  • tobiasprofeta
  • Casual Listener
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

Superuser Contribution Shazam Local Files

PlanFreeCountryUSADeviceiPhone 15Operating SystemIOS 17.6My Question or IssueMy problem is that when I linked my Shazam to my account and turned the local files on the “My Shazams” Playlist shows nothing even when I Shazam a new song I don’t know wha...

  • Regular
  • Plan Free Country USA Device iPhone 15 Operating System IOS 17.6 My Question or Issue My problem is that when I linked my Shazam to my account and turned the local files on the “My Shazams” ...
  • Eni
  • Moderator
  • 414 Views
  • 7 replies
  • 0 likes
  • 414 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to share a library. 3 dots missing

Operating SystemSamsung Galaxy S21 Ultra Android 14 My Question or IssueLike the subject says, Im unable to share a playlist. The 3 dot menu is missing. I tried clearing cache, uninstall, logout and in but nothing works.

  • Casual Listener
  • Operating System Samsung Galaxy S21 Ultra Android 14   My Question or Issue Like the subject says, Im unable to share a playlist. The 3 dot menu is missing. I tried clearing cache, uninstall...
  • Yordan
  • Moderator
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes