Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Hanami666
  • Visitor
  • 251599 Views
  • 84 replies
  • 87 likes
  • 251599 Views
  • 84 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • 317oe56qrt32av62sydh
  • Visitor
  • 112547 Views
  • 213 replies
  • 43 likes
  • 112547 Views
  • 213 replies
  • 43 likes

Superuser Contribution My Library

PlanPremiumCountryUSADevice(iPhone 13)Operating System(iOS 18) My Question or IssueWhy is "My Library" no longer my private & my own created library? I can hear "songs" that are NOT in my original library that I created? I don't like these songs that...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 13) Operating System (iOS 18)   My Question or Issue Why is "My Library" no longer my private & my own created library? I can hear "songs" t...
  • Maria
  • Moderator
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs list stuck on single genre

As of a day or two ago my liked songs list will only play songs 1 genre, specifically country. Every song that would show up if I were turn the country filter on plays just fine (whether the filters on or not), but anything else doesn't work. It'll s...

  • Casual Listener
  • As of a day or two ago my liked songs list will only play songs 1 genre, specifically country.   Every song that would show up if I were turn the country filter on plays just fine (whether the...
  • Vasil
  • Moderator
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle keeps getting disabled

Hi, I've noticed for a few weeks that the shuffle option keeps getting disabled every time I launch Spotify. Whether it's on my phone app, my laptop app or even on a navigator (Chrome), for some reason I am forced to activate the shuffle because this...

  • Casual Listener
  • Hi,   I've noticed for a few weeks that the shuffle option keeps getting disabled every time I launch Spotify. Whether it's on my phone app, my laptop app or even on a navigator (Chrome), for ...
  • kyleighk03
  • Newbie
  • 1255 Views
  • 7 replies
  • 2 likes
  • 1255 Views
  • 7 replies
  • 2 likes

Why does a playlist keep changing?

Why do the songs in a playlist keep changing? There are a couple of playlists that I really enjoy listening to but recently the songs in the playlist have changed and I no longer know what the songs were that I liked. I also downloaded one of the Dai...

  • Visitor
  • Why do the songs in a playlist keep changing?  There are a couple of playlists that I really enjoy listening to but recently the songs in the playlist have changed and I no longer know what the...
  • lisalton
  • Visitor
  • 2968 Views
  • 2 replies
  • 1 likes
  • 2968 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Playlists Not In Search Results

Plan: Premium Country: USDevice: Macbook Air (early 2015)Operating System: MacOS Big Sur 11.3.1 My Question or IssueHi, I'm able to publish my playlists to my profile, but when I try to find them from the search page while logged out or on another ac...

  • Casual Listener
  • Plan: Premium  Country: US Device: Macbook Air (early 2015) Operating System: MacOS Big Sur 11.3.1   My Question or Issue Hi, I'm able to publish my playlists to my profile, but when ...
  • Toadaso
  • Casual Listener
  • 882 Views
  • 4 replies
  • 1 likes
  • 882 Views
  • 4 replies
  • 1 likes

Superuser Contribution Public Playlist not searchable?

Playlists i've created are not showing up via the search, the names are spelled correctly, the playlists are public and not collaborative, I have them added to my profile as well. Regardless of which version of Spotify I use (Desktop app and website ...

  • Newbie
  • Playlists i've created are not showing up via the search, the names are spelled correctly, the playlists are public and not collaborative, I have them added to my profile as well. Regardless of which...
  • Toadaso
  • Casual Listener
  • 1438 Views
  • 7 replies
  • 0 likes
  • 1438 Views
  • 7 replies
  • 0 likes

Superuser Contribution My Spotify playlists can’t open on a older phone but open in a newer phone

PlanFree/PremiumCountry DeviceGalaxy grand prime +Operating SystemAndroid 6.01 My Question or IssueWell, when I open my old phone which I use for songs and such the playlists I’ve saved don’t open and the circle keeps on going round and round It load...

  • Casual Listener
  •   Plan Free/Premium Country   Device Galaxy grand prime + Operating System Android 6.01   My Question or Issue Well, when I open my old phone which I use for songs and such ...
  • Kwelpi
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Playlist songs disappeared

I can see my playlist name and total hours but when I click on it, there are no songs in it. What happened?

  • Visitor
  • I can see my playlist name and total hours but when I click on it, there are no songs in it. What happened?
  • Amay
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not syncing

PlanPremiumCountryAustraliaDeviceMotorola edge 30 ultra. Operating SystemAndroid 14 My Question or IssueCollaborator added songs, that are not added to the list that I can see, via app and Web browser on desktop.

  • Newbie
  • Plan Premium Country Australia Device Motorola edge 30 ultra.  Operating System Android 14   My Question or Issue Collaborator added songs, that are not added to the list that I c...
  • Vasil
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erratic results when adding local file songs to playlists

I have a couple of albums that are sourced from local files as they are not on Spotify. My Mac is synced to a folder where I have just the albums I want to see in Spotify and my phone is getting them from my Apple Music app (same two albums).When I a...

  • Visitor
  • I have a couple of albums that are sourced from local files as they are not on Spotify. My Mac is synced to a folder where I have just the albums I want to see in Spotify and my phone is getting the...
  • Ivelina
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution A podcast I don't subscribe to or have in my shows won't stop autoplaying

Every time I finish a podcast episode, the Call Her Daddy podcast begins to autoplay. I do not subscribe or have it in my shows. I have listened to 2 episodes more than a month ago. Yet it still pops up constantly and continues to autoplay. I listen ...

  • Visitor
  • Every time I finish a podcast episode, the Call Her Daddy podcast begins to autoplay. I do not subscribe or have it in my shows. I have listened to 2 episodes more than a month ago. Yet it still pops...
  • MarkDorsey
  • Newbie
  • 1446 Views
  • 6 replies
  • 4 likes
  • 1446 Views
  • 6 replies
  • 4 likes

Superuser Contribution New Library search doesn't work?

PlanPremiumCountryusDeviceiphone se 2Operating Systemios 14.5.1 My Question or IssueWhen I search my library for "Radiohead" I would expect to see all songs by radiohead in any playlist I have. All I get is a playlist that has Radiohead in the title....

  • Regular
  •   Plan Premium Country us Device iphone se 2 Operating System ios 14.5.1   My Question or Issue When I search my library for "Radiohead" I would expect to see all songs by radioh...
  • mborsik
  • Casual Listener
  • 7209 Views
  • 23 replies
  • 13 likes
  • 7209 Views
  • 23 replies
  • 13 likes

Can't delete podcast from Recently Played

PlanPremiumCountryUK DeviceAndroid 9Operating SystemWindows 10 My Question or IssueI played a coupe of podcasts one day and I can't delete them from Recently Played. I can delete songs and playlists using the Windows 10 app but when I right click on ...

  • Newbie
  • Plan Premium Country UK   Device Android 9 Operating System Windows 10   My Question or Issue I played a coupe of podcasts one day and I can't delete them from Recently Playe...
  • michaeltomiak
  • Regular
  • 30929 Views
  • 10 replies
  • 31 likes
  • 30929 Views
  • 10 replies
  • 31 likes

Greyed out songs

PlanPremiumCountry UKDeviceiMacOperating SystemiOS SonomaI am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Beatles tracks in my playlist were not accessible. Why is this happ...

  • Visitor
  • Plan Premium Country UK Device iMac Operating System iOS Sonoma I am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Be...
  • MauriceMV
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs repeating when the repeating feature is turned off

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are some songs repeating and other songs aren't ever played when I have smart shuffle on and...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are some so...
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs missing

Plan: PremiumCountry: USA Device: iphone 15 pro maxOperating System: IOS 17 My Question or Issue: I recently got this new phone from having an IPhone 13 Pro Max. I saved everything as usual but when I downloaded Spotify all my liked songs were missin...

  • Casual Listener
  •   Plan: Premium Country: USA   Device: iphone 15 pro max Operating System: IOS 17   My Question or Issue:    I recently got this new phone from having an IPhone...
  • Not applicable
  • 655 Views
  • 8 replies
  • 0 likes
  • 655 Views
  • 8 replies
  • 0 likes

Superuser Contribution How can I see a depersonalized version of a genre playlist?

When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want that for a genre playlist -- I want the default, exp...

  • Regular
  • When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want t...
  • chris99277
  • Casual Listener
  • 1486 Views
  • 6 replies
  • 3 likes
  • 1486 Views
  • 6 replies
  • 3 likes

Superuser Contribution why dislike songs come come back in daily mix playlist every week? how to stop it?

PlanPremiumCountryItalyDeviceiPhone 8Operating SystemWindows 10,etc. My Question or Issueboth weekly discovery & daily mix playlists are constantly play songs that I "dislike", some more than ten times.It’s becoming extremely frustrating. thanks

  • Visitor
  • Plan Premium Country Italy Device iPhone 8 Operating System Windows 10,etc.   My Question or Issue both weekly discovery & daily mix playlists are constantly play songs that I...
  • Steve0317
  • Newbie
  • 1360 Views
  • 2 replies
  • 0 likes
  • 1360 Views
  • 2 replies
  • 0 likes

Superuser Contribution Browse liked songs by artist

Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist.When browsing the liked songs I would like to have the po...

  • Newbie
  • Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist. When...
  • fieldsofspace
  • Casual Listener
  • 9867 Views
  • 5 replies
  • 3 likes
  • 9867 Views
  • 5 replies
  • 3 likes