Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201390 Views
  • 71 replies
  • 73 likes
  • 201390 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69223 Views
  • 107 replies
  • 40 likes
  • 69223 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146433 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146433 Views
  • 66 replies
  • 49 likes

Superuser Contribution How to stop recommendations

I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian music starts playing and ruins my whole vibe. I ski...

  • Casual Listener
  • I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian ...
  • Joan
  • Moderator
  • 761 Views
  • 3 replies
  • 1 likes
  • 761 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist on shuffle stuck in pattern

PlanPremiumCountryGermany DevicePCOperating System Windows 10 My Question or IssueHey,I use the desktop version and have a playlist of about 200 songs, which is about 14 hours worth of music. I do play this list for extended periods of time, always o...

  • Regular
  •   Plan Premium Country Germany   Device PC Operating System  Windows 10   My Question or Issue Hey, I use the desktop version and have a playlist of about 200 songs, ...
  • Whydifferentthanapp
  • Visitor
  • 1111 Views
  • 9 replies
  • 2 likes
  • 1111 Views
  • 9 replies
  • 2 likes

Superuser Contribution Genres and mood filter for liked songs not scrolling to the left

Student Plan/PremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 12 My Question or IssueIt won't let me scroll to the left to see my other genres, a few weeks ago i could still scroll to see all of them. I have reinstalled and cleared the ca...

  • Newbie
  • Student Plan/Premium Country USA Device Google Pixel 4 Operating System Android 12    My Question or Issue It won't let me scroll to the left to see my other genres, a few weeks ag...
  • Casandra1
  • Casual Listener
  • 13493 Views
  • 79 replies
  • 15 likes
  • Genres & Moods
    Spotify Features
  • 13493 Views
  • 79 replies
  • 15 likes

Superuser Contribution Spotify Wrapped Album Editions

Hello! This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot. When Spotify Wrapped calculates your top albums, will different versions of albums be combined? For example, Taylor Swift’s ‘Midnights’ - the albu...

  • Visitor
  • Hello!   This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot.   When Spotify Wrapped calculates your top albums, will different versions of a...
  • Alex
  • Spotify Legend
  • 1451 Views
  • 1 replies
  • 2 likes
  • 1451 Views
  • 1 replies
  • 2 likes

Missing songs from liked songs

Sometimes when I heart a song or add them to my liked songs they will not appear in that playlist. The only fix is to delete and redownload app then they’re there. I’m getting sick of having to do that every few days and can’t seem to just have all m...

  • Visitor
  • Sometimes when I heart a song or add them to my liked songs they will not appear in that playlist. The only fix is to delete and redownload app then they’re there. I’m getting sick of having to do th...
  • Amayy
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping music separate between accounts

PlanDuoCountryUSA Device(iPhone mini)Operating System(Latest IOS) My Question or IssueI have a Duo account. One acct is mine and the other is my daughter’s. I want the music on one account kept separate from the other, but Spotify makes Daily Mixes t...

  • Newbie
  • Plan Duo Country USA   Device (iPhone mini) Operating System (Latest IOS)   My Question or Issue I have a Duo account. One acct is mine and the other is my daughter’s. I want the...
  • Joan
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Make it easy to find albums

Why can I suddenly not find my saved albums?????? 

  • Newbie
  • Why can I suddenly not find my saved albums?????? 
  • Amayy
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public Playlist does not appear in other's search

Plan PremiumCountry UK DeviceWeb app, Pixel 5aOperating SystemWin 10,Android My Question or IssueI've created a playlist that is quite popular. It has accrued 39 likes in 3 days. For some reason it does not appear in search results. The playlist is h...

  • Casual Listener
  • Plan Premium Country UK   Device Web app, Pixel 5a Operating System Win 10,Android   My Question or Issue I've created a playlist that is quite popular. It has accrued 39 like...
  • Juan128
  • Visitor
  • 1081 Views
  • 4 replies
  • 2 likes
  • 1081 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Artists section of Library no longer works after following 1,000+ artists

It's great news that Spotify has removed the 10,000 library limit for songs and albums, but what about artists? If you follow more than 1,000 artists, the artist section of your library becomes incomplete and unusable and it breaks the follow buttons...

spotifyartists2.png spotifyartists.png spotifyartists4.png spotifyartists3.png
  • Spotify Star
  • Spotify Star
  • It's great news that Spotify has removed the 10,000 library limit for songs and albums, but what about artists? If you follow more than 1,000 artists, the artist section of your library becomes incom...
  • MattSuda
  • Spotify Star
  • 13831 Views
  • 38 replies
  • 24 likes
  • 13831 Views
  • 38 replies
  • 24 likes

Superuser Contribution Couldnt see my songs in playlist

PlanPremiumCountryTurkeyDevice(iPhone 12)Operating System(iOS 16.6.1) My Question or Issue My playlist has 324 songs. I added most of the songs to the playlist. For some track i used enhanced and also add them to my playlist. But there is 99 missing ...

  • Newbie
  • Plan Premium Country Turkey Device (iPhone 12) Operating System (iOS 16.6.1)   My Question or Issue   My playlist has 324 songs. I added most of the songs to the playlist. For so...
  • AlejaR
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing download feature

I joined a family plan premium but my Spotify is no longer showing me the option for downloading

  • Visitor
  • I joined a family plan premium but my Spotify is no longer showing me the option for downloading 
  • Alinamak
  • Visitor
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Superuser Contribution My daily mixes not updating

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys, I was listening to my daily mix on Spotify. And when I opened the app, all six of ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • nNDuk
  • Visitor
  • 1133 Views
  • 2 replies
  • 0 likes
  • Daily Mixes
    Spotify
  • 1133 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove Podcasts/liked songs that were taken down

PlanPremiumCountryGermanyDeviceSamsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7Operating SystemAndroid/ Windows 10/ IOS 17/ IOS 12 My Question or IssueAs the title says i am unabke to remove Podcasts that got taken down(probably because of copyr...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A23 5G/Windows 10 PC/Iphone X/Iphone 7 Operating System Android/ Windows 10/ IOS 17/ IOS 12   My Question or Issue As the title says ...
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums de art

Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela limite mon écoute. J'aime écouter les chansons des d...

  • Visitor
  • Je ne sais pas faire de lecture aléatoire dans l'ensemble des albums des artistes que je suis depuis la nouvelle version. Je ne peux écouter qu'un album à la fois. Je ne suis pas satisfait car cela l...
  • Joan
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn’t show song in playlist

When I add some songs it says it was added but never plays it and it never shows in the you added thing where it shows the songs you added. ( This only happens to some songs)

  • Casual Listener
  • When I add some songs it says it was added but never plays it and it never shows in the you added thing where it shows the songs you added. ( This only happens to some songs)
  • Susan_GP
  • Moderator
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Playlist keeps getting enhanced after I disable it

PlanPremiumDevicePhone and desktop My Question or IssueI keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs back in there 3 songs later.

  • Casual Listener
  • Plan Premium Device Phone and desktop   My Question or Issue I keep disabling enhanced playlists and they keep re-enabling themself. I've just turned it off twice and I had enhanced songs ...
  • MauriceMV
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot edit playlist title

PlanPremiumCountrySwedenDevicePC/Mobile/TabletOperating SystemWindows 11, Android 11/12 My Question or IssueTried to add/change the title for any playlist I create and get the same error all the time. Same problem for months. HELP!

  • Visitor
  • Plan Premium Country Sweden Device PC/Mobile/Tablet Operating System Windows 11, Android 11/12   My Question or Issue Tried to add/change the title for any playlist I create and get th...
  • Fruityloops_
  • Casual Listener
  • 2731 Views
  • 12 replies
  • 1 likes
  • 2731 Views
  • 12 replies
  • 1 likes

Superuser Contribution Playlist deleted

Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?

  • Casual Listener
  • Hello, as I changed my account to premium I lost my playlists I had as a free user. How can I recover them?   
  • Vasil
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de liker un titre - Unable to like a title

Abonnement PremiumPays : FranceAppareil : Samsung Galaxy A5 (2017) - Modèle : SM-A520FVersion application : dernière mise à jour (8.8.72.630) Bonjour,Depuis quelques temps, je n'arrive plus à liker mes titres depuis mon tél.Quand je clique sur le cœu...

IMG1.jpg
  • Casual Listener
  •   Abonnement Premium Pays : France Appareil : Samsung Galaxy A5 (2017) - Modèle : SM-A520F Version application : dernière mise à jour (8.8.72.630)   Bonjour, Depuis q...
  • Lyubka
  • Moderator
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes