Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242706 Views
  • 79 replies
  • 86 likes
  • 242706 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99742 Views
  • 210 replies
  • 44 likes
  • 99742 Views
  • 210 replies
  • 44 likes

Superuser Contribution How can I stop spotify from playing songs I didn't add to my playlist?

It's happening now with my second playlist- I want to hear them songs I've added and every third song is a 'stranger song' which isn't even on my list.... I pay for not getting interruptet ... so it's really annoying.... if I want to hear anything, I...

  • Visitor
  • It's happening now with my second playlist- I want to hear them songs I've added and every third song is a 'stranger song' which isn't even on my list.... I pay for not getting interruptet ... so it'...
  • Susan_GP
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Notification Icon is not showing in my App

I have updated my Spotify App on my Oppo mobile phone. Since then, I do nt see the notification Icon. (that little bell icon that shows if one of my chosen artists has made new music). I have an Oppo ColorOs version V12.1

  • Newbie
  • I have updated my Spotify App on my Oppo mobile phone. Since then, I do nt see the notification Icon. (that little bell icon that shows if one of my chosen artists has made new music).   I hav...
  • Susan_GP
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading music

PlanPremiumCountryCanadaOperating System AndroidSamsung note 20 ultraMy Question or IssueWhy I can't download songs anymore, I add to disinstall Spotify because the app dosen't open (black screen) and lost all my 70gigs of music (it's really sucks si...

  • Casual Listener
  • Plan Premium Country Canada Operating System  Android Samsung note 20 ultra My Question or Issue Why I can't download songs anymore, I add to disinstall Spotify because the app dosen't o...
  • DavidStruggle
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

sorting inside playlist on smartTV / Auto app does not keep sort settings on android/iOS/desktop app

There is manual workaround mentioned at the end.Problem:The default order of the playlist is: old song at the top and new are added at the bottom and this default ordering is present in smarTV / AndroidAuto which does not offer sorting functionality....

  • Casual Listener
  • There is manual workaround mentioned at the end. Problem: The default order of the playlist is: old song at the top and new are added at the bottom and this default ordering is present in smarTV ...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes

Superuser Contribution Scrolling down suddenly goes to the top on main screen

PlanPremiumCountryFranceDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 13, OneUI 5.1 (SPL: 1st Nov 2023)Spotify apk version: 8.8.96.364My Question or IssueRecently I experienced issues scrolling down on the main screen, for unknown reason whil...

  • Newbie
  • Plan Premium Country France Device Samsung Galaxy S21 FE 5G Operating System Android 13, OneUI 5.1 (SPL: 1st Nov 2023) Spotify apk version: 8.8.96.364 My Question or Issue Recently I experi...
  • Maria
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • Scrolling
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stream desktop local songs on iOS mobile [spotify premium]

Hi - I have added some local files to my Spotify Desktop app - songs I own, but aren't in Spotify's library. I created a playlist and can now play these through Spotify App on Win11 desktop. How can I stream these same songs on my iPhone? I've tried ...

  • Visitor
  • Hi - I have added some local files to my Spotify Desktop app - songs I own, but aren't in Spotify's library. I created a playlist and can now play these through Spotify App on Win11 desktop.  H...
  • KieranCheung
  • Regular
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Recover "Your Top Songs of 2020"

PlanPremiumCountryUSADeviceiPhone 12 and HP DesktopOperating SystemiOS 17 and Windows 11 My IssueI added a friends "Your Top Songs of 2020" to my library and it replaced my own personal Top Songs of 2020. Is there a way to undo this and recover my ow...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12 and HP Desktop Operating System iOS 17 and Windows 11   My Issue I added a friends "Your Top Songs of 2020" to my library and it replaced my o...
  • tlmilford
  • Casual Listener
  • 1427 Views
  • 3 replies
  • 0 likes
  • 1427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Blend playlist are not manageable

PlanPremiumCountryTurkeyDeviceAll devices (including browser Web App)Operating SystemAll operating systemsMy Question or IssueAfter long time I've purchased a one month Premium subscription. There are 3 blend playlists with ex Spotify users.All these...

  • Casual Listener
  • Plan Premium Country Turkey Device All devices (including browser Web App) Operating System All operating systems My Question or Issue After long time I've purchased a one month Premium subs...
  • AlejaR
  • Moderator
  • 1339 Views
  • 5 replies
  • 1 likes
  • 1339 Views
  • 5 replies
  • 1 likes

Superuser Contribution Selection of songs adding to liked songs shouldn't get re-added

PlanPremiumCountrySwitzerland DeviceLaptopOperating SystemWindows 11 Issue or improvement potentialI personally use the official spotify liked songs playlist as a playlist where I can see when I started listening to stuff. Maybe not necessary but the...

  • Newbie
  • Plan Premium Country Switzerland   Device Laptop Operating System Windows 11   Issue or improvement potential I personally use the official spotify liked songs playlist as a play...
  • Susan_GP
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle and repeat buttons disabled

On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan. Before this started happening, I could have it on repeat (same song) several times, but then suddenly it stopped being ...

  • Regular
  • On all devices I see the shuffle and repeat buttons both disabled for one specific song, cannot click / tap it. I'm on a duo plan.   Before this started happening, I could have it on repeat (s...
  • rkpai
  • Newbie
  • 11591 Views
  • 12 replies
  • 2 likes
  • Disabled
    Duo
    repeat
  • 11591 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution How can I change order of played podcast?

PlanPremiumCountrySlovakiaDeviceSamsung Galaxy 10+Operating SystemAndroid 12 My Question or IssueI have created a Playlist of podcast, which I wish listen, but then I need change order manual. How?

  • Newbie
  • Plan Premium Country Slovakia Device Samsung Galaxy 10+ Operating System Android 12   My Question or Issue I have created a Playlist of podcast, which I wish listen, but then I ne...
  • Vasil
  • Moderator
  • 1420 Views
  • 1 replies
  • 1 likes
  • 1420 Views
  • 1 replies
  • 1 likes

Superuser Contribution Daily Mix of other people in my account - multiple daily mixes with the same name

One of the most convenient features of the Daily Mix was calling them up through devices like a google nest or Alexa.Recently this isn't possible any more as I now have multiple daily mixes with the same name (example: 2x "Daily Mix 2", 2x "Daily Mix...

  • Newbie
  • One of the most convenient features of the Daily Mix was calling them up through devices like a google nest or Alexa. Recently this isn't possible any more as I now have multiple daily mixes with th...
  • jun12
  • Visitor
  • 2443 Views
  • 9 replies
  • 0 likes
  • 2443 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify opens on phone and lets me update playlists etc but won't let me play songs.

Plan Premium Country UK Device iPhone 11 Operating System iOS (iOS 10, Android Oreo, Windows 10,etc.) I've rebooted the phone, removed and reinstalled the App, cleared the cache but nothing seems to work. Account is fine via other devices and I can u...

  • Casual Listener
  •   Plan Premium Country UK Device iPhone 11 Operating System iOS (iOS 10, Android Oreo, Windows 10,etc.)   I've rebooted the phone,  removed and reinstalled t...
  • Maria
  • Moderator
  • 795 Views
  • 12 replies
  • 1 likes
  • 795 Views
  • 12 replies
  • 1 likes

Superuser Contribution Shared Playlist: Expired

PlanPremiumCountry DeviceseveralOperating Systemseveral My Question or IssueHello,for my weeding party i created a spotify playlist and printed a qr-code to that playlist on the invitations mails (on paper) with the idea that every guest adds his or ...

  • Casual Listener
  • Plan Premium Country   Device several Operating System several   My Question or Issue Hello, for my weeding party i created a spotify playlist and printed a qr-code to that playl...
  • Max9311
  • Casual Listener
  • 1103 Views
  • 2 replies
  • 0 likes
  • 1103 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook chapters wrong

Starsight (Brandon Sanderson) and other audiobooks tend to have the chapters wrong. For example, Chapter 1 is just the intro or authors comments or something, then Chapter 2 is the actual chapter 1 so it's all off by one chapter. Is there a way to fi...

  • Visitor
  • Starsight (Brandon Sanderson) and other audiobooks tend to have the chapters wrong.    For example, Chapter 1 is just the intro or authors comments or something, then Chapter 2 is the act...
  • Maria
  • Moderator
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally deleted all the songs from my playlist and now the "date added" filter is all wrong

I removed all the songs while messing around with the song order, I had made a backup playlist so I could add all the songs back, but they dont have the right dates anymore obviously. I've been updating this playlist since 2021 and the dates are real...

  • Casual Listener
  • I removed all the songs while messing around with the song order, I had made a backup playlist so I could add all the songs back, but they dont have the right dates anymore obviously. I've been updat...
  • Maria
  • Moderator
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not all albums are visible in the discography of an artist

PlanPremiumCountryFranceDevice(all my android devices samsung s9, xiaomi 13, xiaomi pad 5, one plus 8 pro / my windows 10 computer)Operating System(Android, Windows 10 web app and desktop app) My Question or Issue Hello, I have a problem that is not ...

  • Newbie
  • Plan Premium Country France Device (all my android devices samsung s9, xiaomi 13, xiaomi pad 5, one plus 8 pro / my windows 10 computer) Operating System (Android, Windows 10 web app and deskt...
  • Yordan
  • Moderator
  • 2372 Views
  • 4 replies
  • 2 likes
  • 2372 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Liked Playlists not showing in Library

CountryFrance DeviceDesktop (both App & Browser), Samsung Galaxy (One UI 6) Operating SystemWindows 10 My IssueWhen the heart button became a (+) button, I suddenly could not add liked-playlists to my playlist lists. The issue is still up to date day...

  • Casual Listener
  • Country France   Device Desktop (both App & Browser), Samsung Galaxy (One UI 6)   Operating System Windows 10   My Issue When the heart button became a (+) button, I sudd...
  • Amayy
  • Spotify Star
  • 779 Views
  • 5 replies
  • 0 likes
  • Add to library
    like button
    liked playlist
  • 779 Views
  • 5 replies
  • 0 likes

playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I use Spotify free and have 2,623 liked songs.lately I have noticed that I can't add to my p...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use Sp...
  • Amayy
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes