Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

"Liked Songs" filter still not available for Mexico?

Solved!

"Liked Songs" filter still not available for Mexico?

I'm on a paid personal plan in Mexico based on my residency and payment methods - just switched, and had to re-download all songs, etc. Also noticing my liked song filters (e.g., mood, genre) are now gone. I'm seeing threads from 3 years ago that the feature was considered beta and not available in Mexico. I can't imagine that almost 4 years later this basic sorting feature would still not be included in paid plans in other countries, but does anyone know if this is the definitive answer as to why this feature isn't appearing? I tried clearing cache and updating the app, and can continue to problem-solve, but if anyone knows if it definitely won't work, I'd love to know so as to skip these steps. For example, does anyone have an account in Mexico and IS able to access this feature? That would at least tell me if it's possible.

 

Also, does anyone have a link to a definitive problem-solving thread/article about this issue? Seems to have plagued the community for years and remains a constant bug, so not sure if there's something I'm missing.

 

Thanks!

Reply

Accepted Solutions
Marked as solution

Hey @404to505,

 

Thanks for reaching out!

The Genre & Mood filters feature is available to iOS and Android users in English markets, including: US, Canada, UK, Ireland, Australia, New Zealand, and South Africa. There's currently no official info in regard to when more countries will get included in this list but I'd keep an eye out for any new Newsroom updates.

In the meantime you can read more about the current state of the Liked songs filters in this Newsroom article.
Cheers! We're here for you in case any further questions arise 🙂

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

2 Replies
Marked as solution

Hey @404to505,

 

Thanks for reaching out!

The Genre & Mood filters feature is available to iOS and Android users in English markets, including: US, Canada, UK, Ireland, Australia, New Zealand, and South Africa. There's currently no official info in regard to when more countries will get included in this list but I'd keep an eye out for any new Newsroom updates.

In the meantime you can read more about the current state of the Liked songs filters in this Newsroom article.
Cheers! We're here for you in case any further questions arise 🙂

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Thanks so much Vasil! That clarifies things for me. I really appreciate it.

Suggested posts