Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

some songs is available for offline download and other songs are not.

some songs is available for offline download and other songs are not.

Downloading my playlist for offline use when I am in airplane mode. Most songs have the download arrow but quite of few do not have the arrow. It seems random which songs do not have the arrow. I have tried most solutions I have seen online i.e. memory storage, updating app, cache memory, restarting my phone, and turning off the local files. I am under the 5 device limit and under the song limit, my playlist is only 300-ish songs. Any help would be appreciated.
Reply
1 Reply

Hey there @ChicoTaquitoTX, thanks for reaching out to the Community!

Can you try a clean reinstall of the app following these steps? These are more thorough than the standard reinstall.
Also, can you let me know the make and model of your device, and roughly, when this issue started occurring? 

 

Looking out for your reply!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts