I paid this month and somehow premium has been taken away.

[user-removed]

I need this fixed ASAP or my money back. I’ve been a customer for over a year.

[MonicaM_Bogota]

Hi, @user-removed!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try reinstalling the app with the steps here.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.