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Topics with Label: Can’t access account

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • AlexandraSkyblu
  • Regular
  • 145805 Views
  • 168 replies
  • 12 likes
  • Account
    Free
  • 145805 Views
  • 168 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10289 Views
  • 3 replies
  • 9 likes
  • Security
  • 10289 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502606 Views
  • 985 replies
  • 112 likes
  • Account
  • 502606 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123836 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123836 Views
  • 74 replies
  • 12 likes

HELP URGENT, I CANT ACCES MY ACCOUNT

I Was removed from a family premium plan, and now I cant access my account. When trying to sign in using email / username and password it says “This email and password combination is incorrect.” When I try to log in without password using just email ...

  • Visitor
  • I Was removed from a family premium plan, and now I cant access my account. When trying to sign in using email / username and password it says “This email and password combination is incorrect.” When...
  • ribezaz
  • Spotify Star
  • 136 Views
  • 1 replies
  • 1 likes
  • Can’t access account
    deleted account
    Help
    restore account
  • 136 Views
  • 1 replies
  • 1 likes