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Topics with Label: Android TV

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42730 Views
  • 66 replies
  • 25 likes
  • 42730 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878143 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878143 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26407 Views
  • 4 replies
  • 0 likes
  • 26407 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to permanently disable Videos on Android TV

PlanPremiumCountryGermanyDevicePhilips 55POS5002 Android TV(TPM171E)Operating SystemAndroid TV 8.0.0Spotify App Version1.83.3 My Question or Issue The new video playback feature seems like a nice idea but my TV stops playback and needs to buffer if a...

  • Newbie
  • Plan Premium Country Germany Device Philips 55POS5002 Android TV(TPM171E) Operating System Android TV 8.0.0 Spotify App Version 1.83.3   My Question or Issue   The new video pl...
  • OscarDC
  • Moderator
  • 361 Views
  • 2 replies
  • 0 likes
  • Android TV
    Video On Spotify
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android TV app] "Liked" Playlist is missing among recent music on Home screen

This is specific to Android TV app (com.spotify.tv.android v.1.70.3) and I've tested it with various user accounts. When you open the app, on the homescreen you expect to see your most recently played playlists. However, despite "Liked Songs" being t...

  • Regular
  • This is specific to Android TV app (com.spotify.tv.android v.1.70.3) and I've tested it with various user accounts.   When you open the app, on the homescreen you expect to see your most recen...
  • Dian
  • Spotify Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • Android TV
    HomeScreen
    Recently Played
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution playbar above the name of the song - UI bug in Android TV app

PlanPremiumCountryBrazilDeviceTCL S6500 40inch Operating SystemAndroid TV 9.0 The UI of the app is bugged, with the playbar appering above the name of the song. example in the attached image. This bug is already in the app for a lot of time, at least...

  • Casual Listener
  • Plan Premium Country Brazil Device TCL S6500 40inch  Operating System Android TV 9.0   The UI of the app is bugged, with the playbar appering above the name of the song. example in...
  • Jeremy
  • Spotify Legend
  • 499 Views
  • 5 replies
  • 0 likes
  • Android TV
    bug
    bug android
    UI Bug
  • 499 Views
  • 5 replies
  • 0 likes

Superuser Contribution JRE Podcast Crashes on Android TV

PlanPremiumCountryNew ZealandDeviceAndroid TV Dongle (Dish TV SV11)Operating SystemAndroidMy Question or IssueAfter starting JRE video podcast the app freezes after playing the introduction. JRE is the only video podcast that this happens with.I have...

  • Casual Listener
  • Plan Premium Country New Zealand Device Android TV Dongle (Dish TV SV11) Operating System Android My Question or Issue After starting JRE video podcast the app freezes after playing the in...
  • Ver
  • Spotify Legend
  • 721 Views
  • 3 replies
  • 1 likes
  • Android TV
    joe rogan
  • 721 Views
  • 3 replies
  • 1 likes

Superuser Contribution Android TV control chromecast

I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.

  • Regular
  • I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.
  • BurningWheels
  • Regular
  • 1024 Views
  • 6 replies
  • 2 likes
  • Android TV
    control
    google cast
  • 1024 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Android][Chromecast Built-in] Playback freezes on Android TV only when in foreground

Premium planUnited States Sony Bravia smart TVAndroid OS 9 (Pie?) Ever since the Chromecast Built-in app on android TV added the background audio feature for all Chromecast compatible apps (sometime earlier this year), Spotify video podcasts stopped ...

  • Casual Listener
  • Premium plan United States   Sony Bravia smart TV Android OS 9 (Pie?)   Ever since the Chromecast Built-in app on android TV added the background audio feature for all Chromecast comp...
  • CarlosE
  • Moderator
  • 487 Views
  • 1 replies
  • 0 likes
  • Android TV
    Chromecast Built-in
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android TV] Chromecast with Google TV's "Now Playing" widget not responding

DeviceGoogle Chromecast with Google TVOperating SystemAndroid TV 10My Question or Issue[Issue] The "Now Playing" widget on the Notifications bar and Ambient Mode doesn't update when switching to a different song, it remains showing the first song you...

  • Newbie
  • Device Google Chromecast with Google TV Operating System Android TV 10 My Question or Issue [Issue] The "Now Playing" widget on the Notifications bar and Ambient Mode doesn't update when switchi...
  • Alex
  • Spotify Legend
  • 968 Views
  • 1 replies
  • 0 likes
  • Android TV
  • 968 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV Spotify problems

PlanFree/Premium / not relevantCountryDKDeviceSONY BRAVIA ANDROID TVOperating SystemAndroid OreoMy Question or IssueUsing Spotify on android TV is overall a very fine experienc, but have got a couple of issues with it; 1. Spotify connect is not avail...

  • Casual Listener
  • Plan Free/Premium / not relevant Country DK Device SONY BRAVIA ANDROID TV Operating System Android Oreo My Question or Issue Using Spotify on android TV is overall a very fine experienc...
  • Mihail
  • Spotify Legend
  • 2055 Views
  • 2 replies
  • 1 likes
  • Android TV
    Autostart
  • 2055 Views
  • 2 replies
  • 1 likes

Nvidia Shield Spotify App - Hanging

Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network Steps to reproduce the issue:Stream Music (Any Playlist)After playing a seemi...

  • Casual Listener
  • Hi Guys,   Having a peculiar issue with the spotify android app on my nvidia shield   Brief description of the issue: Spotify app seemingly "hanging" when accessing the network &nbsp...
  • EricBuist
  • Regular
  • 2215 Views
  • 2 replies
  • 0 likes
  • Android TV
    hanging
    Spotify
  • 2215 Views
  • 2 replies
  • 0 likes

No sound on Nvidia Shield since 1.29.0

Hello,Since the Android TV version Nvidia Shield impossible to play a spotify sound.Any version higher than 1.20.0 no longer works. there is no more sound output on the Nvidia Shield1.29.01.30.01.31.0Require to remain in version 1.20.0 Premium Device...

  • Visitor
  • Hello, Since the Android TV version Nvidia Shield impossible to play a spotify sound. Any version higher than 1.20.0 no longer works. there is no more sound output on the Nvidia Shield 1.29.0 1.3...
  • 846 Views
  • 0 replies
  • 0 likes
  • Android TV
  • 846 Views
  • 0 replies
  • 0 likes

Can Android TV get a 'shuffle playlist' button?

I use spotify on my Sony Android TV (not an android tv box), even though it started crashing a lot lately. I listen to playlists, since that's about all you can do anyways, but I like to shuffle the larger playlists. To do this, I need to play a song...

  • Gig Goer
  • I use spotify on my Sony Android TV (not an android tv box), even though it started crashing a lot lately. I listen to playlists, since that's about all you can do anyways, but I like to shuffle the ...
  • 953 Views
  • 0 replies
  • 2 likes
  • Android TV
  • 953 Views
  • 0 replies
  • 2 likes

Android TV cast to device starts random iteration then stops after 9 seconds

PlanPremiumCountryHungary DeviceXiaomi Mi Box SOperating SystemAndroid 8.1Spotify version1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself) My PhoneXiaomi Mi 8Operating SystemAndroid 9Spotify version8.4.97.807 My Question o...

  • Newbie
  • Plan Premium Country Hungary   Device Xiaomi Mi Box S Operating System Android 8.1 Spotify version 1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself)  ...
  • Rednasius
  • Newbie
  • 1480 Views
  • 3 replies
  • 2 likes
  • 9 seconds
    Android
    Android TV
    mi box
    mi box s
    Xiaomi
  • 1480 Views
  • 3 replies
  • 2 likes

Android TV app poor sound quality

Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could you please help?

  • Newbie
  • Hi.. I use Spotify android TV app on my nvi dia shield. I've noticed that sound is quite poor on some songs . I've also installed standard android Spotify app and those songs sound is better. Could y...
  • tiffany98101
  • Newbie
  • 3166 Views
  • 2 replies
  • 1 likes
  • Android TV
    Nvidia shield
  • 3166 Views
  • 2 replies
  • 1 likes

Spotify freezes on start on Sony A1 TV (Android TV)

I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I opened Spotify on my iPhone and it finds the TV as a de...

  • Regular
  • I downloaded today the latest version of Spotify on my Sony A1 55" TV. As soon as i open the app, it freezes. I only see black screen, no spotify logo or anything related. It just hangs there. I open...
  • 1107 Views
  • 0 replies
  • 2 likes
  • Android TV
    freeze
    Sony
  • 1107 Views
  • 0 replies
  • 2 likes