Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: broken

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50701 Views
  • 66 replies
  • 25 likes
  • 50701 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881436 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881436 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27265 Views
  • 4 replies
  • 0 likes
  • 27265 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong" everywhere — reinstalling does not fix

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...
  • Eni
  • Moderator
  • 518 Views
  • 3 replies
  • 0 likes
  • broken
    load
    Something went wrong
  • 518 Views
  • 3 replies
  • 0 likes

Broken song

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I´ve reported a song that is glitched in the app two months ago but no one has communi...

  • Casual Listener
  • ...ong is broken in the app, it get my nerves that my complain was completely ignored and all I got was an automatic mail response promising that someone would contact me, which never occurred. &n...
  • Billy-J
  • Spotify Star
  • 585 Views
  • 3 replies
  • 0 likes
  • abandon
    broken
    Glitch
  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts breaking Android Auto

PlanPremiumCountryUSADeviceSAMSUNG GALAXY NOTE 20 ULTRAOperating SystemAndroid Version 11, One UI ver. 3 My Question or IssueI switched back to Spotify Premium strictly for the JRE podcast, I use a different player for all my other podcasts without i...

  • Casual Listener
  • Plan Premium Country USA Device SAMSUNG GALAXY NOTE 20 ULTRA Operating System Android Version 11, One UI ver. 3   My Question or Issue I switched back to Spotify Premium strictly for t...
  • Mihail
  • Spotify Legend
  • 3335 Views
  • 3 replies
  • 0 likes
  • Android
    android auto
    broken
    Freezing
    JRE
    podcast
  • 3335 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

  • Casual Listener
  •   Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...
  • Alex
  • Spotify Legend
  • 3641 Views
  • 6 replies
  • 0 likes
  • broken
    Install
    Uninstall
  • 3641 Views
  • 6 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

  • Newbie
  • Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...
  • alexvilla
  • Regular
  • 911 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    playlist radio
    podcast
    queue
    s9
    Samsung
    samsung galaxy s9
  • 911 Views
  • 2 replies
  • 0 likes

No Download and Settings Crashing

PlanPremiumCountryUnited StatesDeviceLG G6Operating SystemAndroid Oreo My Question or IssueIf I attempt to change streaming or download quality my app lags out and proceeds to crash. My download issue is that I have reinstalled the app upwards of 20 ...

  • Visitor
  • Plan Premium Country United States Device LG G6 Operating System Android Oreo   My Question or Issue If I attempt to change streaming or download quality my app lags out and proceeds t...
  • 506 Views
  • 0 replies
  • 0 likes
  • broken
    Crash
    Crash Android
  • 506 Views
  • 0 replies
  • 0 likes

Sync between devices is broken and app cant handle big data

PlanUnimportantCountryUnimportantDeviceUnimportantOperating SystemUnimportant My Question or IssueSyncing your saved songs between devices, especially between different operating systems, is totally broken. If I save a song while using the desktop ve...

  • Casual Listener
  • ...perating systems, is totally broken. If I save a song while using the desktop version and go online on my phone it downloads the song and it appears in the saved songs list. But if you than go offline o...
  • 537 Views
  • 0 replies
  • 0 likes
  • broken
    bugs
    rant
    saved list
  • 537 Views
  • 0 replies
  • 0 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

  • Newbie
  • Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...
  • 625 Views
  • 0 replies
  • 1 likes
  • broken
    Playlists
    shuffle
  • 625 Views
  • 0 replies
  • 1 likes

April 9th update is crashing and rebooting my Google Pixel 3

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3XL Operating System Android 9 Pie   My Question or Issue I have used and loved Spotify for years and years. And when I say "use"...
  • RyanGPalmer
  • Casual Listener
  • 1295 Views
  • 2 replies
  • 1 likes
  • Android
    broken
    Crash
    google
    pixel
    reboot
    restart
    Update
  • 1295 Views
  • 2 replies
  • 1 likes

Spotify on speakers is broken

Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just meant to play music. PlanPremiumCountryUSA DeviceMoto...

  • Visitor
  • Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just me...
  • xoholo
  • Composer
  • 914 Views
  • 1 replies
  • 0 likes
  • broken
    bug
    Glitch
    Half
    half way
    halfway
    mute
    mutes
    muting
    Sony
    Speakers
    Spotify
    SRS-XB10
  • 914 Views
  • 1 replies
  • 0 likes

Search does not work

PlanPremiumCountryUSDeviceNexus 6Operating SystemAndroid Oreo My Question or IssueThe search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken ...

  • Regular
  • Plan Premium Country US Device Nexus 6 Operating System Android Oreo   My Question or Issue The search function in the Android mobile app has stopped working. After exhaustive sea...
  • Noah
  • Spotify Star
  • 1866 Views
  • 16 replies
  • 0 likes
  • broken
    Search
  • 1866 Views
  • 16 replies
  • 0 likes

cant search for songs

As mentioned many times before by many others, I also can't search for songs. all settings should allow online search, yet it only searches locally, and quickly says it can't find anything in offline mode.I've tried resetting the app, my phone, or re...

  • Newbie
  • As mentioned many times before by many others, I also can't search for songs. all settings should allow online search, yet it only searches locally, and quickly says it can't find anything in offline...
  • ShaneOlie
  • Casual Listener
  • 664 Views
  • 1 replies
  • 0 likes
  • broken
    Search
  • 664 Views
  • 1 replies
  • 0 likes

Suddenly unable to download songs over mobile data

PlanPremiumCountryAustralia DeviceSony XZ PremiumOperating SystemAndroid 8.0.0 My Question or Issue In the last day I have become unable to download music over mobile (cellular) data. Here are the actions I have taken so far in an attempt to rectify ...

  • Casual Listener
  •   Plan Premium Country Australia   Device Sony XZ Premium Operating System Android 8.0.0   My Question or Issue  In the last day I have become unable to download music...
  • 494 Views
  • 0 replies
  • 0 likes
  • broken
    can't
    Mobile
  • 494 Views
  • 0 replies
  • 0 likes

Solved!! "shuffle"/random function on android is broken to the point of being unusable.

For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app.In both windows and android apps/programs the play queue has a 50 (or thereabout) song limit. Th...

  • Casual Listener
  • For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app. In both windows and android apps/programs t...
  • Lozypants
  • Casual Listener
  • 7955 Views
  • 5 replies
  • 4 likes
  • Android
    broken
    bug
    shuffle
  • 7955 Views
  • 5 replies
  • 4 likes

Solved!! Help! - Spotify crashes immediately after starting

Hi!I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotif...

  • Casual Listener
  • Hi! I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems. However, Spotify simply won't start anymore - I e...
  • DJuninho312
  • Newbie
  • 30995 Views
  • 39 replies
  • 1 likes
  • broken
    support
  • 30995 Views
  • 39 replies
  • 1 likes

No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

  • Regular
  • I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a S...
  • Neil_Boekend
  • Regular
  • 537 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    missing error message
    playlist missing
    Premium
    sd card
  • 537 Views
  • 2 replies
  • 0 likes