99% of my saved songs were deleted

[davidchurcher41]

No idea how this happened.

Loaded spotify on my Iphone 6 this morning like i usually do, took a long time to load, went to artists and there was only a handful with a few songs each.

Checked storage and data and I now have 2.4gig extra room because songs have just dissapeared.

No idea how this happened.

Any assistance would be appreciated!

[kbrooksc]

Hi there @davidchurcher41!

Sorry to hear that you're having trouble. There are a number of reasons this could happen. Most likely, you have music saved offline on more than 3 devices at a time or there is an issue with your storage device. Are you storing on an external or internal storage?

[davidchurcher41]

I had the music saved offline on my phone, have downloaded spotify for my new laptop and have not really been using it to play from. 

Should i delete from laptop?

[davidchurcher41]

Im storing on my Iphone 6

[davidchurcher41]

Ok, i turned off the phone and back on.

The files have reappeared but are now waiting to be downloaded??

[slhck]

I had the same issue, iPhone 6, iOS 10.3, with 8.1.0.623.

Restarting the phone fixed the issue.