(APPLE TV!) Spotify Streaming Mutes at the End of Songs

[simonmartin7924]

Hi, y'all! 

I'm based in the US. I have a Premium Spotify Duo plan. I have an iPhone XR and my Apple TV 

I'm having a minor problem when I'm streaming Spotify through my Apple TV or through my iPhone's Airplay. This has just started happening; never happened before today. The song will play perfectly normally, but 30 or 15 seconds before the song ends, it'll mute out for a moment (roughly 3 seconds), and then continue playing. I've listened to different music: albums, different solo songs, etc. and it keeps happening. Any help?

Best,

Simon

[Jeremy]

Hi @simonmartin7924,

Thank you for reaching out to the Community.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try from a different device to see if the issue persists?

We'll keep an eye out for your reply.

Take care!

[simonmartin7924]

I performed a clean reinstall on my Apple TV and then I restarted it. The problem still persists! This doesn’t happen on any other device (mainly my iPhone and when I’m streaming through other bluetooth devices). 

[Eni · Accepted solution]

Hey @simonmartin7924, 

Thanks for getting back to us. 

We suggest that you plug out your Apple TV > restart your router > plug the Apple TV back in. 

If this doesn't do the trick, would you mind trying again with a different internet connection to see if that makes the difference?

On another note, we'd recommend checking if the firmware of your Apple TV is up to date. 

Keep us posted on how it goes 🙂

[simonmartin7924]

Hi, Eni. 

Thanks for reaching out. Sorry for the late response. I just restarted my router and it worked!

Thank you both and the rest of the Spotify community for your help. 

Best,

Simon

[Jeremy]

Hi again @simonmartin7924,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Have a great start of your weekend!