Activation premium?

[Petrbouskaik]

Hi, i have problem with premium i bought premium but in my app have just Free... some photos here... what i think... premium acc will start after 30 days or what?

please contact me on petrbouskaik@seznam.cz 

thanks Petr...

[Luke]

Hi!

When you go to the Spotify support page it says this:
We're currently experiencing issues processing new Premium subscription applications. We're looking into it. Stay tuned for updates.

I think this could be your problem.

Best regards.

[Petrbouskaik]

Ok i must wait or? What we think 1 day 2 days?

[Luke]

Hi again!

A few minutes ago Spotify released the news that everything should work now again. Maybe this is it for you too?

Best regards.

[Petrbouskaik]

Not working.. 😞 what can i do? Can i see inmy app my premium somewhere?

[Luke]

I think you should contact the Spotify support when it’s not working.

You can do this here.

[Petrbouskaik]

And how problem can i write .. my english is not verry good.. 

[Luke]

I think you can write something like this:

Dear Spotify team,

I just subscribed to Spotify premium but it’s not working when I try to use the app. It says that I’m on an free account. 

Could you please check what’s wrong with my account?

Best regards.

[Petrbouskaik]

Thanks so much 

[Luke · Accepted solution]

No problem